The Shipping and Receiving Clerk is responsible for supporting daily warehouse operations through administrative coordination, order processing, and communication with drivers, customers, and internal teams. This role ensures accurate documentation, timely processing of shipments and receipts, and efficient coordination of logistics activities.
Essential Duties and Responsibilities
- Receive and process incoming shipments, including verifying product and entering data into company systems (e.g., Entree)
- Prepare and process outbound shipments, including maintaining shipping logs and documentation
- Create and complete bills of lading (BOLs) for outbound food service shipments
- Check in drivers upon arrival and coordinate dock or receiving activities
- Manage shipping and receiving schedules, including tracking deliveries, pickups, and appointments
- Schedule carrier pickups (e.g., FedEx) and coordinate logistics activities
- Maintain accurate shipping and receiving logs, including product and customer records
- Perform invoicing and billing functions within company systems
- Answer incoming phone calls and assist with general front-desk or driver window responsibilities
- Coordinate with warehouse, customer service, and operations teams to ensure accurate and timely order fulfillment
- Support receiving and shipping documentation processes and maintain organized records
- Assist with general administrative and warehouse support tasks as needed
Additional Responsibilities
- Assist with appointment scheduling and calendar management for deliveries and pickups
- Provide support during high-volume periods, including assisting warehouse or administrative staff
- Maintain clear communication with drivers, customers, and internal teams
- Take and maintain accurate notes related to shipments, issues, or scheduling
- Demonstrate flexibility and teamwork in supporting operational needs
- Perform additional duties as assigned
Qualifications
Education and/or Experience:
- High school diploma or equivalent required
- 1–3 years of experience in shipping/receiving, logistics, or administrative support preferred
- Experience in food manufacturing or distribution environment preferred
Knowledge, Skills and Abilities Required:
- Strong attention to detail and data accuracy
- Basic computer skills and experience with order entry or ERP systems (e.g., Entree preferred)
- Ability to multitask and manage multiple priorities in a fast-paced environment
- Strong communication and customer service skills
- Ability to work effectively with drivers, customers, and internal teams
- Strong organizational and time management skills
- Ability to take direction and work as part of a team
Physical Demands
- Combination of office and warehouse environment
- Frequent sitting, typing, and phone use
- Occasional standing and walking in warehouse areas
- Ability to lift up to 25 lbs. as needed
Work Environment
- Fast-paced environment with high volume of orders and shipments
- Exposure to warehouse conditions, including noise and equipment movement
Work Schedule:
- Standard hours: approximately 8:00 AM – 4:30 PM
- Overtime may be required based on operational needs
- No regular weekend work expected