Shipping Associate

About the role

The Shipping Associate prepares and ships customer orders accurately, safely, and on time. This role verifies items and quantities, packs and labels orders, follows carrier and company procedures, and keeps the shipping area organized. Shipping Associates work closely with picking, packing, and leadership teams to help SWAG deliver a reliable customer experience.

What you'll do

• Pick up completed orders and verify item numbers, quantities, and order information before shipment.
• Pack products securely using the correct cartons, materials, and handling procedures.
• Print and apply shipping labels, packing slips, and other required documents.
• Sort completed shipments by carrier, service level, route, or scheduled pickup.
• Meet established order-processing and carrier cutoff times.
• Report shortages, damaged products, incorrect items, and order discrepancies promptly.
• Use warehouse equipment only when trained and authorized.
• Keep the shipping area, workstations, and walkways clean and free of obstructions.
• Follow SWAG safety rules, including safe lifting practices and required personal protective equipment.
• Communicate professionally and work cooperatively with coworkers and leaders.
• Perform other related duties as assigned.

Physical Requirements

The role regularly requires standing, walking, reaching, bending, and handling packages. The associate must be able to lift and move products in accordance with SWAG’s safe-lifting practices and applicable job requirements. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the job.

Success Measures

Performance will be assessed using the following measures, along with role expectations and company values:

1. Shipping accuracy: Orders are verified and shipped with the correct items, quantities, labels, and documentation; errors are reported promptly.
2. Timeliness and productivity: Assigned orders are processed within established workflow expectations and carrier cutoff times, while maintaining accuracy and safe work practices.
3. Safety: Follows safety procedures, uses equipment only when trained and authorized, and promptly reports hazards, near misses, and incidents.
4. Quality and care: Products are packed appropriately to reduce damage, and order or product issues are escalated for resolution.
5. Reliability and teamwork: Maintains dependable attendance, communicates clearly, supports team priorities, and keeps the work area organized.

Reasonable Accommodation: SWAG provides reasonable accommodations to qualified individuals with disabilities to support participation in the application process and performance of the essential functions of the job, unless doing so would cause undue hardship. Applicants or employees who need an accommodation may contact Human Resources.Salary Band: Starting pay, 18.00 per hour