Shop Admin - Reconditioning

About Us:

ADESA Vehicle Logistics Centers, a Carvana-owned company, has been continuing its growth as a leader in the automotive industry since its founding in 1989. We currently operate 56 sites across the US and continue to set the bar in leading edge automotive services like vehicle remarketing, reconditioning, and distribution. Our people, tools, and technology allow us to process hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We're excited about the future! ADESA US is poised for substantial growth including huge investments in facilities and an ever-increasing inventory of vehicles! 

If you're serious about a professional career journey, check us out today!

Job Summary:  Reporting to the Shop Manager or the designated manager. The Shop Clerk will perform clerical duties as assigned in accordance with corporate guidelines.  Provide accurate, friendly quality service to customers when processing customer transactions. Maintain consistently high standards on quality, efficiency and safety. Must know, practice and ensure company policies and procedures and state or federal laws are always followed.

Responsibilities and Duties include but are not limited to the following: 

1. Provide prompt and courteous service:  

• Demonstrate friendliness and greet every person with whom they come in contact.  
• Maintain a professional appearance and a neat work environment consistent with the Company's Policies and Procedures. 
• Be familiar with procedures for handling all aspects of customer questions, complaints or disputes.  
• Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences. 

2. Perform services

• Perform various general clerical duties, maintain various files, data, produce reports and correspondence for the supervisor/manager.
• Must be familiar with fleet and factory account contracts; know authorized amounts for customer service transactions as described in the account contract.
• Post transactions to vehicle accounts in V-Trace, i.e. mechanical repairs, process customer billing, parts, PSI's, etc.
• Post the shop technician incentive pay for work performed and completed by flags submitted daily. 
• Revise V-trace entries to ensure employees are accurately being paid for services performed.
• Compile information needed for various reports and assist in coordinating project-oriented duties at the discretion of the supervisor.
• Perform customer service transactions as described in the account contract.  Work with other departments to ensure service transactions are authorized.
• Respond to customer inquiries pertaining to vehicles

Qualifications (Education and Experience):

• High School Diploma or GED preferred.
• 1 to 2 years of experience in the field or a related area.
• Auction knowledge and experience preferred
• Computer skills required to process customer billing
• Effective interpersonal communications skills
• Must have the ability to interact positively with others
• Customer interaction is required

Perks & Benefits:

• Medical, Dental, and Vision benefits.
• 401K with company match.
• Generous PTO (paid time off).
• A multitude of perks including student loan payments, reimbursement programs, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.

Legal Stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Adesa also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.