Shop Foreman
Classification
Non-Exempt
Job Summary
The Shop Foreman is responsible for maintaining workflow and work distribution among technicians. This role works closely with the Service Manager to oversee the quality of work on customer vehicles and shop efficiency.
Essential Functions - Oversee and manage all shop operations
- Manage and oversee individual technician workloads and overall workflow in the service area
- Work with the service department to distribute work to technicians
- Oversee technician team progress through internal training requirements and coach technicians to prepare for certifications
- Train and mentor new technicians
- Help other technicians diagnose and repair vehicles when necessary (i.e., misdiagnosis, employee development, etc.)
- Conduct quarterly technician performance touchpoints to establish and monitor the progress of career goals and employee performance
- Manage technician team-building opportunities
- Educate technician team to uphold brand and quality standards of the team to troubleshoot customer concerns quickly and effectively
- Manage and maintain shop supplies and equipment
- Monitor bulk fluid levels
- Monitor shop efficiency through technician hours reports and ticket audit process
- Manage scan tool subscriptions
- Distribute shop housekeeping tasks among all technicians by promoting our high standards of safety, cleanliness, and organization
- Manage and oversee technician work schedule
- Enforce safety regulations and protocols
- Work closely with the service department and effectively communicate customer concerns and assist with customer complaint resolution when necessary
Qualifications - High School Diploma or equivalent preferred
- Positive attitude and a desire to serve customers
- 7+ years of experience as an automotive technician/mechanic
- Excellent automotive diagnostic skills
- A strong investment in tools
- Aptitude for learning additional skills and processes
- Professional appearance and strong communication
- A desire for long-term career development
- Leadership experience
Typical Physical Activity - Occasionally lift and/or move over 50 pounds
- Work in tight spaces as dictated by the vehicle’s needed repair
- Have the needed dexterity in order to efficiently use hand tools
- Walk/stand for the majority of their workday
- Drive manual transmissions vehicles
- Efficiently navigate a computer
Travel Requirements
None
The Shop Foreman must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.
Doggett is an Equal Employment Opportunity Employer
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