About the job
The Shop Foreman carries out supervisory responsibilities in accordance with the Company’s policies and procedures. The Shop Foreman directs and coordinates activities concerning the diagnosis and repair of heavy-duty trucks.
Management Duties
• Coordinate the activities of mechanics in the diagnosis and repair of medium and heavy duty trucks.
• Train mechanics in mechanical skills needed
• Recommend equipment, materials, supplies and parts required to repair medium and heavy-duty trucks
• Monitor warranty procedures followed by technicians
• Coordinate repair and maintenance of service equipment
• Review performance of mechanics and submit report to the Service Manager
• Assist the Service Manager in hiring and firing employees
• Assist the Service Manager and Service Advisor in answering the phone
Major Duties And Responsibilities
• Document the customer’s service requests
• Advise customers about necessary service for routine maintenance
• Identify the mechanical problem by questioning the customer and doing a visual inspection or road test
• Identify if the repair is warrantable and save parts when applicable
• Look up Federal Recalls and Safety Checks
• Open the repair order showing time, cost, and labor estimates for service and contact customer for approval to do the repairs
• Contact customers about additional problems found and recommend corrective procedure
• Get written authorization from the customer to perform the requested repairs
• Write a brief but clear description of the problem on the repair order to help the mechanic locate the problem
• Schedule service work to be done and assign to the mechanic
• Monitor repair progress to insure repairs are performed in a timely manner
• Review and close repair orders
• Explain the work performed to the customer and the cost
• Deal with customer complaints
Education/Training Or Experience
• High School graduate or GED required
• Diploma from Technical College or equivalent experience required
• Intermediate to advanced computer skills required
• 2 years’ experience in heavy-duty truck repair
• CDL preferred