As a Take 5 Oil Change Shop Manager, you’ll lead a team of dedicated technicians to deliver a fast, friendly, and reliable oil change experience. You’ll oversee all aspects of shop operations including staffing, training, customer service, inventory management, and financial performance while maintaining the highest Take 5 standards for safety, quality, and efficiency.
This role is ideal for a people-first leader who thrives in a hands-on, fast-paced environment and enjoys developing others. Whether you come from automotive, retail, or restaurant management, we’ll train you the Take 5 way to run a high-performing, customer-centered operation.
Why You’ll Love Working at Take 5:
- Career Growth: Follow our “Pit Tech to President” path. Over 90% of our District Managers started at the shop level.
- Culture: Join a family-oriented team that values integrity, energy, and service excellence.
- Recognition: Participate in our annual Shop Manager Conference and company-wide employee contests.
- Flexibility: Opportunities to transfer across Take 5 locations nationwide.
- Development: Learn new skills daily while building leadership and technical experience.
- Community Impact: Engage with customers and local communities every day.
Key Responsibilities:
Operational Management
- Oversee daily shop operations, including scheduling, inventory control, and workflow optimization.
- Monitor and manage shop performance metrics such as sales, labor costs, and customer satisfaction.
- Ensure all services including oil changes, tire rotations, coolant exchanges, and differential services are performed safely and efficiently.
- Conduct End of Period (EOP) and End of Year (EOY) inventory audits; manage product ordering and restocking.
- Submit payroll and create crew schedules in alignment with labor and budget goals.
- Ensure compliance with all safety, environmental, and operational regulations.
Customer Service Leadership
- Serve as the first line of defense for customer service and issue resolution.
- Greet customers, assess their needs, and ensure they receive a high-quality, hassle-free experience.
- Check in with customers before they leave the shop to confirm satisfaction.
- Train and hold the team accountable for maintaining exceptional customer service at every interaction.
Team Development & Supervision
- Recruit, interview, hire, onboard, and train new crew members through Take 5’s multi-week training program.
- Conduct quarterly employee evaluations and ongoing performance coaching.
- Motivate and develop staff to meet operational goals and sales targets.
- Foster a positive, collaborative work culture that reflects the Take 5 values.
Sales & Financial Management
- Understand and analyze shop financial reports to drive performance and profitability.
- Implement sales and marketing strategies to increase revenue and retain customers.
- Promote additional products and services that meet customer needs.
- Manage budgets responsibly to achieve or exceed financial targets.
Safety, Cleanliness & Compliance
- Enforce strict adherence to safety procedures for employees and customers.
- Ensure all waste and materials are handled in accordance with environmental regulations.
- Maintain cleanliness and organization across all work areas and equipment.
Qualifications and Skills:
- Experience: 2–5 years in the automotive service, retail, or quick-lube industry, with at least 1–2 years in a leadership role.
- Technical Knowledge: Familiarity with oil change processes, vehicle maintenance, and shop equipment.
- Leadership: Proven ability to train, motivate, and manage a team effectively.
- Customer Focus: Excellent interpersonal and communication skills; ability to resolve issues quickly and professionally.
- Organizational Skills: Strong time management, multitasking, and attention to detail.
- Technology: Basic computer literacy, including POS systems, MS Office, and inventory software.
- Problem-Solving: Resourceful and adaptable in managing operational challenges.
Physical Requirements & Work Environment:
- Must be able to lift up to 50 pounds and perform physical tasks for extended periods.
- Ability to maneuver in and out of a shallow 3-foot service pit safely under vehicles.
- Frequent standing, bending, twisting, and use of hands for grasping, pulling, and turning.
- Willingness to work in varying weather conditions (hot or cold).
- Must be alert, safety-conscious, and aware of surroundings at all times.
- Reliable transportation required; must be able to work early hours and approximately 55 hours per week.
Education:
- Required: High school diploma or equivalent.
Work schedule
- Weekend availability
- Monday to Friday
- Day shift
Supplemental pay
- Other
- Commission pay
Benefits
- Flexible schedule
- Health insurance
- Paid time off
- Life insurance
- Paid training