HOLT CAT is looking for a motivated and experienced Shop Supervisor 2 for our heavy equipment CAT Support Department at our Longview Texas location. This position is responsible for scheduling and prioritizing all work performed in the assigned area of responsibility; providing quotes for jobs and work order review for customer billing; customer communications; shop safety practices and compliance with shop operating policies. This position has major responsibilities to ensure both internal and external customer satisfaction. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Essential Functions
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Establishes and mutually agrees upon and communicate job expectations (i.e., accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values
Establishes, models, and reinforces safety practices which are consistent with our mission to ensure employee and customer safety
Models collaborative problem solving and personal influencing skills to ensure that service activities in incumbent's area of responsibility are aligned with the overall business plan of the service department and company
Provides Service Manager with status reports on all open work orders in an accurate and timely manner
Reviews monthly service operations branch statement to assess progress on department business goals
Participates in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
Knowledge, Skills, and Abilities
Ability to identify and define problems/goals, selecting and implementing alternative solution strategies
Manage resources and contingencies and reducing performance deviations/gaps
Demonstrate leadership in attitudes and behaviors that affective assessment, management, and adaptability required in handling situations
Competency in strategic operational planning methods and practices, the monitoring and measurement of targeted goals, resource allocation and management practices
Ability to direct, implement, motivate, and evaluate work environment for the purpose of accomplishing specific, targeted business objectives
Ability to demonstrate specific business/industry job-related professional knowledge, skills, experience, and related performance attributes
Interpersonal skills sufficient to engage with customers, vendors, own staff, and corporate executives to exchange information, influence and persuade
Time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources and achievement of goals and work results
Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problems
Knowledge of construction equipment, machines and tools, including their designs, uses, repair, and maintenance
Computer knowledge and/or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
Ability to manage multiple priorities
Ability to read and understand information and ideas presented in writing
Ability to listen to and understand information and ideas presented through spoken words and sentences
Requirements
Education and Experience:
Bachelor’s degree in Business Management, or related field preferred
Minimum of 5 years machine repair service
Minimum of 5 years of supervisory or manager experience required
Supervisory Responsibilities:
Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel:
Up to 30% travel required to include overnight travel
Valid driver’s license required
Physical Requirements:
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Occasionally moves materials or equipment weighing up to 50 pounds
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders
Be able to safely maneuver and work underneath equipment
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Work Environment:
Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Noise level may be loud at times
Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment
Significant time spent in confined spaces and high places
Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.