Showroom Coordinator

• Showroom Support
• • Greet & qualify all customers coming in
  • Use Salesforce to communicate with showroom team
    • Assign customer to appropriate consultant
    • Monitor customer flow incl wait times & appointments
    • Send out daily follow-up emails
  • Answer phones & assist callers
  • Work with manager & staff to monitor showroom maintenance
  • Monitor, organize, and maintain showroom samples, literature & printed assets
  • Assist staff with vendors by checking on POs, delivery status, obtaining information, etc.
  • Organize and maintain back office
  • Assist customers with tasks such as:
    • Taking a payment
    • Checking order status
    • Smaller transactional sales (ie, toilet seat, accessories, etc)
  • Assist with sample requests for projects
  • Work with Customer Support Specialist to assist customers with returns, etc.
  • Create Spec Books for Consultants
  • Create Mood Boards, Customer Presentations, & Sample Boxes for consultants
  • Create contracts for design services
• Manager Support
• • Help store manager with daily agenda & keeping associates on schedule as requested
  • Order supplies for showroom.
  • Prepare the showroom for opening and closing. Turn on/off lighting, clean and maintain active displays, clear samples & prepare work surfaces for the next business day, etc.
• General
  • Attend & complete all trainings offered – incl. online & in-person
  • Attend field measures & site visits with designers as requested
  • Attend events as requested – in-house & off-site
    • Assist with execution of in-house events as requested

Required Education and Experience

• Minimum Associates Degree. Interior Design or related a plus.
• Must have interest in interior design and home décor.
• Retail or other sales experience a plus.
• Strong command level of cutting-edge technology – various apps, all aspects of virtual meetings, document sharing, CRM, multi-platform integration.
• Microsoft Office 365 (All aspects of Outlook, Teams, SharePoint, PowerPoint, Excel)
• Adobe Acrobat Pro experience a plus
• Experience with graphic or home design/architecture software a plus.