Showroom Customer Service Representative

 A well-established home building retailer in Doraville is looking for a Customer Service Associate for a 1st shift, temp-to-hire opportunity. This is a weekday-only role with a strong benefits package and a clear path into lead and supervisor positions.

Mon-Fri 8:00-5:00
$18-$19/hr, with EXCELLENT BENEFITS!

What You’ll Do

• Handle customer calls, emails, live chat, and walk-in customers
• Answer questions on products, pricing, stock availability, orders, and delivery
• Process orders, returns, exchanges, refunds, and cancellations in the POS and order management systems
• Track orders and deliveries and contact customers about delays or changes
• Resolve complaints and escalate complex issues to a supervisor
• Log every customer interaction and outcome in the CRM
• Recommend products, warranties, and financing options based on customer needs
• Coordinate with sales, warehouse, delivery, and accounting to resolve order issues

What We’re Looking For

• 2+ years of customer-facing experience in retail, wholesale , home improvement or home goods
• Working knowledge of computers, email, and POS or order entry systems
• Experience with a CRM or ticketing system such as Salesforce, HubSpot, or Shopify preferred
• Product knowledge in furniture, appliances, flooring, or home improvement preferred
• Bilingual English/Spanish preferred

Benefits

• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k)
• Employee discount
• Paid training

To apply for the Showroom Customer Service Representative position, submit your resume in response to this ad or fill out an application at impactstaffing.com.

Impact Staffing has been connecting Metro Atlanta job seekers with top manufacturing, distribution, and administrative employers for over 25 years. Our team of local recruiters knows this market, and we’re ready to go to work for you.

Impact Staffing is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation or gender identity) national origin, disability, age (40 or older) or genetic information including family medical history.