Showroom Customer Service

• Title: Showroom Customer Service & Luxury Goods Valuer (Retail)
• Employment type: Full-time
• Location: West Hollywood, California (On-site Only)
• Working hours: 9:30am to 6:30pm. Shift-based schedule with 2 days off per week
• Role focus: Showroom-first customer service + stock/inventory and delivery coordination, with secondary support for purchase/appraiser operations

We are a rapidly growing company in the luxury resale industry, expanding into the U.S. market. We are seeking Showroom Customer Service & Luxury Goods Valuers who are passionate about luxury brands and eager to develop expertise in product appraisal. No prior experience required. Candidates with a strong interest in luxury brands and the resale market are welcome to apply!

Key Responsibilities

• Replenish and organize stock on the showroom sales floor.
• Assist and serve customers politely and professionally.
• Perform stock take and inventory checks with accurate records.
• Maintain showroom/store cleanliness, visual presentation, and display standards.
• Arrange and coordinate delivery items with operations/logistics flow.
• Handle customer follow-ups and basic service communication.
• Take product photos and write clear product descriptions for listings and customer communication materials.
• Continuously learn luxury goods appraisal and explain item condition factors and market-based pricing context clearly to customers during service conversations.
• Main duty is showroom operations; also support purchase by handling item intake, running first-pass brand/authenticity/condition checks, recording appraisal details, and preparing cases for senior appraiser offer decisions under SOP and supervisor guidance.

Minimum requirements

• Customer-facing experience in retail, hospitality, service desk, or similar in-person support roles.
• Strong spoken and written English for daily showroom customer service communication.
• Japanese is needed for communication with the manager; JLPT N4 or above is preferred.
• Comfort handling luxury items with care and following item-security procedures.
• Basic digital operations skill (POS/CRM/inventory system, spreadsheet, and chat/email updates).
• Availability for shift-based work, including weekends and peak retail periods.

Preferred qualifications

• Hands-on exposure to luxury resale, pawn, appraisal, consignment, or branded goods handling.
• Experience with stock control, reconciliation, and online listing/e-commerce support.
• Japanese proficiency at JLPT N4 or above is preferred; N3 or above is a stronger match.

Compensation

• Starting salary: USD 4,000 per month for the first 3 months.
• After completing 3 months: USD 4,200 per month.
• After passing the in-house appraiser test: USD 4,500 per month.
• Comprehensive benefits package

Training Program (Overseas Training Opportunity)

• Upon joining, employees will participate in a 3-month overseas training program (approximately from July to September 2026) in Southeast Asia (Singapore, Indonesia, or Malaysia)
• Monthly salary will be provided during the training period
• Full housing support will be covered by the company
• Visa support will be provided for the duration of the training

Training Details

• Develop knowledge of luxury brands and resale market
• Gain hands-on experience in both office and retail store environments
• Learn product evaluation techniques, including identifying materials, craftsmanship, and authenticity (e.g., tools used, leather characteristics, and distinguishing counterfeit items)