Showroom Sales Manager

Location: Brooklyn, NY
Schedule: Full-time, in-office; must be available to work Sundays
Salary: 180/225K 

Position Overview

We are seeking an experienced Showroom Sales Manager to lead a sales team, oversee daily showroom operations, and drive revenue growth across retail and trade channels. The ideal candidate is a strong retail leader with experience serving both individual consumers and trade professionals, including interior designers, architects, contractors, builders, and developers.

This role requires a hands-on manager who can develop high-performing teams, build lasting business relationships, and deliver an exceptional customer experience while meeting sales and profitability goals.

Key Responsibilities

• Lead, coach, and develop the showroom sales team to achieve sales targets and deliver excellent customer service.

• Build a positive, accountable, and performance-driven team culture.

• Drive sales growth across retail customers and trade accounts.

• Develop and maintain relationships with designers, architects, contractors, builders, developers, and individual customers.

• Identify opportunities to increase showroom traffic, customer engagement, repeat business, and referrals.

• Ensure a consultative, personalized customer experience throughout the sales process.

• Monitor sales performance, KPIs, margins, and profitability to identify opportunities for improvement.

• Train employees on sales techniques, customer engagement, product knowledge, and operational procedures.

• Maintain showroom presentation, merchandising, and overall appearance to a high standard.

• Manage employee scheduling, performance reviews, coaching, and disciplinary matters as needed.

• Collaborate with senior leadership on sales strategies, promotions, business development, and operational improvements.

• Monitor industry trends, market developments, and competitor activity.

• Coordinate with operations, customer service, delivery, and installation teams to ensure a seamless customer experience.

Qualifications

• Minimum 5 years of retail management experience, preferably in luxury retail, showroom sales, or a related industry.

• Proven success leading, developing, and motivating sales teams.

• Strong background in consultative selling and customer relationship management.

• Experience building relationships with trade professionals, including designers, architects, contractors, builders, and developers.

• Strong business acumen and the ability to analyze sales metrics and drive profitability.

• Excellent leadership, communication, organizational, and problem-solving skills.

• Ability to thrive in a fast-paced, customer-focused environment.

• Strong customer service mindset and a passion for delivering a high-quality showroom experience.