The Shuttle Driver ensures hotel guests have a safe, smooth, and enjoyable arrival, departure, and transportation experience. This role directly impacts guest satisfaction, operational efficiency, and the overall impression of the hotel. HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE - Drive guests to and from the hotel, airport, shopping centers, and other destinations, assisting with luggage.
- Attend and participate in monthly front desk meetings to stay aligned with hotel operations.
- Inspect and maintain the courtesy van, ensuring cleanliness, fuel, and readiness.
- Explain van features such as radio, television, and communication systems to guests.
- Provide guests with information about hotel services, facilities, points of interest, and local attractions.
- Notify guests in lobby, dining rooms, or other areas; deliver messages and run errands.
- Maintain lobby and front porte-cochere areas, including trash removal, snow/ice management, and cleaning of sidewalks and floors.
- Other duties as assigned.
KEY STRENGTHS FOR SUCCESS - Strong customer service and interpersonal skills.
- Safe and responsible driving skills.
- Attention to detail and pride in maintaining clean, organized vehicles and public areas.
- Professional demeanor and reliability.
- Ability to multitask and manage time efficiently.
PROFESSIONAL EXPERIENCE - Minimum of 2 years driving experience with a valid motor vehicle license and minimal violations.
- Experience in hospitality, transportation, or guest-facing roles preferred.
ACADEMIC BACKGROUND - High School Diploma or equivalent.
Benefits - Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time
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