SIH-SCHEDULING SPECIALIST

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SIH-SCHEDULING SPECIALIST

8/21/26Sparrow Ionia Hospital

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Job ID: 55486

Positions Location: Ionia, MI Job Description General Purpose of Job: Provides

Description:

Positions Location: Ionia, MI

Job Description

General Purpose of Job:

Provides Clerical duties including scheduling, referral review, and communication between referring Provider and Therapists regarding establishment and continuation of patient care.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Interviews patients to determine appropriate Therapist for scheduling.
• Reaches out to referring Providers to change/ adjust orders based on patient needs and specialized skills of Therapist.
• Communicates information verbally and documents within EPIC in clear and concise manner to assist with ongoing communication between team members in the clinic and outside the clinic
• Assists with managing Therapist schedules to meet needs within the clinic and at the hospital. Assists leadership with identifying concerns/ potential scheduling issues as they arise.
• Responsible for informing clinical staff of covered and non-covered services, limitations of benefits, and situations regarding out-of-pocket cost for the patients. Also, appropriate standards for patient's allowable visits, time frames, and how to minimize mistakes with reimbursement.
• Answers questions and directs patient to appropriate contacts within UMH Sparrow for questions related to billing/copays
• Displays a high level of organization and is capable of effective and efficient multi-tasking.
• Greets and checks in patients; provides information and assistance as needed in person and by phone; refers individuals to appropriate personnel; takes messages, contacts necessary person(s), and answers inquiries.
• Schedules Clinical evaluations, follow-up appointments, and other patient/client appointments. Obtains all necessary information needed for proper registration and billing.
• Working knowledge of diagnosis codes and treatment codes in order to obtain proper authorizations.
• Assumes responsibility for accurately registering Clinical patients, focusing on customer relations and promoting good will between patients, physicians, hospital and clinical staff.
• Assist patients and participants with completion of required paperwork; ensures accuracy and completeness of paperwork and enters persons into EPIC documentation.
• Accepts patient payments and enters information correctly into system
• Handles confidential information and maintains HIPPA compliance.
• Manages waitlist appropriately to decrease time lost to cancellations and increase efficiency of department
• Manages work queues for incoming orders and current patients identifying when patients need additional authorization
• Creates episodes for Outcomes Measurement for the Therapists with appropriate designations.
• Communicates with Therapists regarding any questions they may have related to scheduling needs.
• Assists with identifying patients who need follow up by their Therapist.
• Monitor supplies and order as needed; Organizing area and tidying clinic as needed
• Willingness to be trained in areas of need for the Rehabilitation Department
• Willingness to provide cross-coverage to other Community Hospital sites of care as able.
• Performs other duties as assigned

Job Requirements

General Requirements • BLS certification within 6 months of hire. Work Experience • At least 6 months of scheduling experience using EPIC or at least 1 year of experience in reception/ scheduling in healthcare setting Education • High School Diploma or GED Specialized Knowledge and Skills • Demonstrated knowledge of computers applications, multi-line phones, insurance, and medical terminology • Excellent verbal and communication skills. • Excellent verbal and written communication skills required evidenced by good use and understanding of the English language and the ability to receive and impart accurate information. • Human relation skills to use tact and diplomacy in contacts with employees and public. • Ability to operate standard office equipment including fax, copier, scanner, and computer in an efficient manner.

UM Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Family

Patient Services/Nursing Support

Requirements:

Shift

• Days

Days Degree Type / Education Level

• High School / GED

High School / GED Status

• Per Diem

Per Diem Facility

• Sparrow Ionia Hospital

Sparrow Ionia Hospital Experience Level

• Under 4 Years

Under 4 Years

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