Site & Facilities Services Administrator

POSITION DESCRIPTION

Position Overview:

The Site & Facility Services Administrator supports the integration and ongoing administration of Liquid Environmental Solutions Site & Facility Services operating companies through a centralized administrative support model. This role serves as a primary liaison between corporate departments and local branch operations, providing support across billing, purchase order administration, portal invoicing, customer account maintenance, reporting, collections support, and operational coordination.

The ideal candidate is highly adaptable, self-directed, and comfortable working across multiple business systems while managing competing priorities. This position requires strong analytical skills, exceptional attention to detail, sound judgment, and the ability to build productive relationships with both corporate and field personnel.

This is an hourly position reporting directly to the Director of Revenue Operations.

Essential Functions

Billing & Revenue Operations

• Review, validate, and process customer invoices.
• Investigate billing discrepancies and resolve exceptions.
• Support contract pricing administration and revenue validation activities.
• Coordinate with branch personnel to obtain missing documentation required for invoicing.
• Monitor billing workflows and ensure timely invoice completion.

Customer PO & Portal Administration

• Manage customer purchase orders and customer-specific billing requirements.
• Submit invoices through customer accounts payable portals.
• Maintain portal account information and troubleshoot submission issues.
• Reconcile invoice activity and resolve portal exceptions and rejections.

Account Maintenance & Administrative Support

• Create and maintain customer account records.
• Process customer setup requests and account changes.
• Coordinate administrative workflows between branch locations and corporate departments.
• Support collections, cash application, and customer service activities as business needs dictate.

Reporting & Business Support

• Research issues using reporting tools and operational systems.
• Develop and distribute recurring operational reports.
• Validate system data and investigate discrepancies.
• Support special projects, integrations, and process improvement initiatives.
• Assist with standardization of processes across acquired businesses.

Relationship Management

• Serve as a trusted liaison between corporate functions and branch operations.
• Build and maintain positive working relationships with branch personnel.
• Balance operational needs with company policies and objectives.
• Exercise sound judgment in support of corporate interests while maintaining effective local partnerships.

Knowledge and Skills

• Advanced Microsoft Excel skills.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently with minimal supervision.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced environment.

Education and Experience

• High school diploma or equivalent required.
• Associates or Bachelors degree preferred.
• Three or more years of experience in billing, administration, revenue operations, customer support, or related business functions.

Working Environment:

• There are no special physical requirements for this position.
• General office conditions
• Some light lifting and bending
• Periods of sitting
• Occasional travel (approximately 10%)

This job description in no way states of implies these are the only duties to be performed by the employee incumbent in the position. Employees will be required to follow any other legal or ethical job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.

This document does not create an employment contract, implied or otherwise. Liquid Environmental Solutions has an "at will" relationship with team members.