Site IT - Willow Island

About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals.

Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to, Phibro's revenues are in excess of $1 billion and are supported by over 2,400 employees worldwide.

At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be.

If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions.

The Site IT - Willow Island is an integral part of our Network and Computing Services team based out of our US - Willow Island, WV site.

Position Details

The Site IT provides hands-on technology support across manufacturing, laboratory, warehouse, and administrative environments. The role serves as a primary local point of contact for technology issues and helps maintain the availability, security, and reliability of end-user devices, plant-floor technology, network-connected equipment, and business applications.

The analyst works closely with plant leadership, Corporate IT, infrastructure, cybersecurity, application teams, engineering, quality, and Operational Technology (OT) personnel. The position balances responsive user support with the disciplined operational practices required in a production environment.

Key Responsibilities

End-User Support

• Provide first- and second-level support for desktops, laptops, mobile devices, printers, scanners, conference rooms, and approved peripherals.
• Troubleshoot hardware, software, operating system, connectivity, authentication, and standard business application issues.
• Support employee onboarding, transfers, and terminations, including device preparation, account coordination, access validation, and asset recovery.
• Configure, deploy, replace, and maintain computers and related equipment in accordance with enterprise standards.
• Support Microsoft 365, Teams, Outlook, and other approved productivity tools.

Manufacturing and Plant-Floor Technology Support

• Support manufacturing workstations, shared terminals, barcode scanners, label printers, rugged devices, and other production-area technology.
• Coordinate incident response for ERP, MES, LIMS, SCADA, historian, quality, maintenance, and other manufacturing-related applications, as applicable.
• Assist with the initial diagnosis of technology issues affecting production and engage the appropriate IT, application, OT, engineering, or vendor resources.
• Follow plant change-control, safety, validation, and production scheduling requirements when performing work in operational areas.
• Maintain clear escalation and communication during technology incidents that may affect plant operations.

Infrastructure and Connectivity

• Provide local hands-on support for switches, wireless access points, network closets, UPS devices, cabling, and other site infrastructure under the direction of central infrastructure teams.
• Perform basic TCP/IP, DNS, DHCP, wired, and wireless troubleshooting and document findings for escalation.
• Assist with site implementations, lifecycle upgrades, equipment moves, expansions, and planned maintenance activities.
• Help maintain accurate site diagrams, equipment records, support contacts, and recovery documentation.
• Participate in business continuity, disaster recovery, and site resilience exercises.

Cybersecurity and Compliance

• Follow enterprise cybersecurity standards, acceptable-use requirements, and site-specific procedures.
• Assist with endpoint protection, patching, vulnerability remediation, device compliance, and secure configuration activities.
• Escalate suspected security incidents promptly through established channels and preserve relevant information for investigation.
• Support audit, validation, and compliance evidence requests within the scope of the role.
• Promote security awareness and safe technology practices among site personnel.

Asset, Vendor, and Service Management

• Maintain accurate inventory, ownership, location, warranty, and lifecycle information for site technology assets.
• Coordinate equipment receiving, storage, assignment, replacement, return, and approved disposal.
• Manage incidents and service requests within defined priority, documentation, and service-level expectations.
• Create and maintain knowledge articles, standard operating procedures, troubleshooting guides, and site support documentation.
• Coordinate with technology vendors and service providers and validate that work is completed safely and as expected.
• Identify recurring issues, recommend improvements, and contribute to root-cause and problem-management activities.

Skills

Advanced skills using Microsoft office programs.

Must be proficient using Email, phones, cell phones, and office equipment.

Proficient with Adobe Professional and Microsoft Office Products.

Proven ability to work effectively in a team environment.

Excellent Written and Verbal Communication Skills

Interpersonal skills sufficient to communicate verbally and in writing with others in an objective and cooperative manner.

Ability to maintain a positive attitude and treat each client and coworker with courtesy and respect.

Ability to translate client needs into products/services.

Ability to work with multiple departments and a varying portfolio of clients

Able to handle client complaints with calm demeanor and professional attitude.

Able to technically assist and understand client needs and provide problem resolution.

Develop and maintain relationships with internal and external clients.

Must have business acumen, energy and drive, positive attitude, client focused, flexible and empathetic.

Must have planning skills sufficient for establishing work priorities and meeting client commitments.

Education & Experience

• Associate or bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred; equivalent education and relevant experience will be considered.
• Two to five years of IT support experience, preferably in a manufacturing, industrial, warehouse, laboratory, or regulated environment.
• Experience supporting Windows-based computers, Microsoft 365, user access, endpoint technologies, and standard enterprise applications.
• Working knowledge of network troubleshooting fundamentals, including TCP/IP, DNS, DHCP, Ethernet, and Wi-Fi.
• Experience using an IT service management platform such as ServiceNow, ManageEngine, or a comparable solution.
• Ability to document technical work clearly and communicate effectively with both technical and nontechnical audiences.

Preferred Qualifications

• Experience supporting plant-floor or Operational Technology environments.
• Familiarity with ERP, MES, LIMS, SCADA, historian, warehouse, quality, or maintenance systems.
• Understanding of cybersecurity controls, endpoint security, vulnerability remediation, and least-privilege access practices.
• Experience in a regulated environment and familiarity with applicable quality, safety, audit, or validation practices.
• CompTIA A+, Network+, Microsoft Fundamentals, ITIL Foundation, or similar certifications.

To learn more about Phibro Animal Healths competitive benefits package, please click here: Phibro Benefits

Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit: Corporate

Division: Corporate

Department: Network and Computing Services

Location: US - Willow Island, WV

Work Schedule: Monday - Friday (Standard Work hours)