FUNCTION/POSITION DESCRIPTION:
A Site Manager for Blue Tide Car Wash is tasked with developing and maintaining a team of people to ensure customer satisfaction by providing a clean, dry, shiny vehicle to the customer in a safe, fast, and friendly manner. Leads sales initiatives of memberships to drive revenue as well as brand recognition in the community. Oversees the daily operations of the car wash including financial transactions, vendor relationships, product inventory and equipment maintenance.
ESSENTIAL JOB DUTIES:
- Drives quality customer service through the daily management of employees and site initiatives. Effectively answers all customer questions and resolves complaints.
- Promotes and sells membership packages and car-wash upgrades.
- Provides staff leadership and direction; trains and coaches employees to promote and up-sell memberships and to provide quality customer service.
- Maintains site cleanliness, equipment operation and quality wash service. Performs visual inspections of the tunnel and equipment room to ensure equipment and chemicals are functioning properly; performs routine preventative maintenance.
- Orders parts, chemicals, products and supplies as needed; ensures accurate inventory.
- Performs daily bookkeeping procedures, cash reconciliation, and deposit procedures.
- Leads hiring and retention efforts for site team. Ensures proper staffing and scheduling for assigned location. Ensures all training and development of staff is complete. Addresses employee performance issues; coaches and recognizes good performance.
- Maintains high degree of confidentiality regarding company documents, passwords/codes, keys and overall site security.
- Enforces and maintains high level of safety for customers and employees. Reports potential hazards and accidents/injuries.
- Understands, follows, and enforces all general rules, company policies and procedures.
- Works flexible hours/shifts including days, evenings, weekends and holidays. Works aprox five 10-hour days in a given work week; additional hours as needed to manage/support site operations.
KNOWLEDGE, SKILLS AND ABILITIES:
- One to three years of previous management experience in a retail or customer service environment required. Proven ability to build strong and effective teams.
- Degree or certification preferred
- Strong technological skills required. Mechanical knowledge preferred.
- Outstanding communication and interpersonal skills. Strong organizational and leadership skills.
- Good accuracy and attention to detail. Able to meet deadlines and work under pressure. Able to multi-task.
- Able to lift, carry, push/pull up to 50 pounds alone. Regular use of ladder.
- Physical stamina to work long hours and have physical mobility to bend, kneel, stoop, squat, reach and stand for long periods of time. Able to work outdoors in all weather conditions.
- Required to maintain valid driver's license and insurable driving record. Must maintain personal liability coverage on own vehicle.