Site Merchandising Manager

Overview

We're seeking a strategic and data-driven Site Merchandising Manager to lead the planning, execution, and optimization of our online product assortment and customer experience. This role combines creative storytelling with analytical acumen to drive conversion, revenue, and engagement across our Shopify Plus site.

The ideal candidate has a deep understanding of Shopify Plus merchandising and site management, and proven success leading an agile, growing team in a fast-paced, cross-functional environment.

Location: This position is based in Dedham, MA and follows a hybrid schedule, with two days per week in the office and three days remote.

About You

Youre both a builder and a leader. Youre comfortable rolling up your sleeves to execute site updates while also developing the people, processes, and strategies that elevate the customer experience. You think like a customer, act like an analyst, and lead like a coach. Youre energized by solving problems, testing new ideas, and driving measurable results through exceptional site merchandising.

Why Youll Love This Role

• Leadership Opportunity - Lead an agile, growing team of site merchandising specialists, fostering collaboration, accountability, and innovation while helping shape the future of Jordans digital shopping experience.

• Impactful Ownership - Drive the end-to-end customer journey across our digital storefront, ensuring collections, category pages, product detail pages, and promotional experiences support brand goals and business performance.

• Strategic Creativity - Balance data-driven decision-making with creative execution to deliver an engaging, visually compelling, and conversion-optimized online experience.

What Youll Do

• Lead and develop an agile, growing team responsible for day-to-day site operations and content execution on Shopify Plus.
• Oversee the setup, organization, and optimization of product collections, navigation, and category pages to ensure a seamless shopping experience.
• Partner with Marketing, Creative, and Planning teams to align product launches, promotional campaigns, and homepage updates with business goals.
• Define and execute assortment strategies by identifying hero products, key stories, and cross-sell opportunities that drive average order value and conversion.
• Monitor daily site performance using analytics tools such as Shopify, GA4, Looker, or similar platforms and translate insights into actionable merchandising improvements.
• Ensure all product imagery, copy, and SEO-optimized metadata meet brand, content, and user experience standards.
• Collaborate with Inventory and Planning teams to maintain balanced stock levels and support timely markdown execution.
• Drive continuous improvement of site search, taxonomy, navigation, and filtering to reflect evolving customer behaviors and shopping patterns.
• Partner with UX, CRO, and Product Discovery teams to plan and execute onsite testing, personalization, and optimization initiatives.
• Establish merchandising best practices, workflows, and performance metrics that support scalability and long-term growth.

Who You Are

• Bachelors degree in Business, Marketing, Merchandising, or a related field.
• 7-10 years of eCommerce merchandising experience, with a strong focus on Shopify Plus site operations.
• Demonstrated success leading an agile, growing team and fostering a culture of experimentation, accountability, and continuous improvement.
• Advanced understanding of product hierarchy, category management, digital merchandising best practices, and site UX.
• Strong analytical mindset with experience utilizing GA4, Shopify Analytics, and data visualization tools such as Looker, Mode, or Data Studio.
• Proven ability to partner effectively with cross-functional teams including Marketing, Creative, Planning, UX, and Inventory.
• Strong communication, collaboration, and project management skills.
• Passion for digital commerce, customer experience, and brand storytelling.

What We Stand For - Where Work is Fun and Values Matter!

At Jordan's, we live the J-Way! Our average employee tenure is 12 years! Every day, our team embodies values that make a real difference:

• We Care… a Lot - because kindness and support are at the heart of everything we do.
• We Do the Right Thing - integrity is non-negotiable.
• We Dare to Think Differently - innovation keeps us ahead of the game.
• We Make Work Fun - because great energy fuels great work.

Pay Range: $100,000.00 - $125,000.00 per year

We share our pay range because transparency matters. This range reflects what we reasonably expect to pay for this role based on experience and performance.

Jordans Furniture is an Equal Opportunity Employer.