Site Operations Manager

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Site Operations Manager
Bloomfield, CT (onsite)
3+Month (Tempt to Hire)
Mon-Fri, 8am-5pm
Once converted to permanent, driving is required

Accountable for daily operations of a large team and complex site, ensuring contract compliance for copy, courier, imaging, and mail services through SLA results and client feedback. Manages site operations, employee performance, customer service, operational quality, and profitable growth.

Responsibilities

• Manage daily operations of a medium-to-large site and team, including staffing, performance management, and service delivery.

• Recruit, hire, onboard, train, coach, counsel, and develop employees; manage retention, succession planning, and employee performance.

• Prioritize complex projects and competing priorities while meeting SLA objectives and maintaining a high-performing, inclusive team environment.

• Consult with counterparts and upper management on strategic and tactical issues.

• Improve operational quality through effective implementation and management of service excellence tools, best practices, and process improvements.

• Maintain a customer-focused environment through regular end-user feedback, customer satisfaction surveys, daily customer contact, and commitment action documentation.

• Ensure operational goals, audit standards, deadlines, and compliance requirements are met.

• Recognize employee accomplishments and identify high performers for succession planning, mentorship, and individual development plans.

• Lead and support teams through all phases of change management.

• Analyze complex processes, conduct root cause analysis, resolve issues, and improve operational effectiveness and customer satisfaction.

• Identify service delivery gaps and scope changes; update process documentation within client and company frameworks.

• Coordinate with the sales department to resolve pricing, order, and invoicing issues.

• Advise customers on business process improvements through workflow enhancements and appropriate services.

• Collaborate with leaders, team members, and internal and external customers to implement solutions and initiatives.

• Complete monthly operations reviews, site reports, customer presentations, business reviews, and other required paperwork.

• Support quality service managers and provide reporting to ensure contractual compliance and demonstrate added value.

• Assist with mail and print operations based on business volumes, using computers, scanners, printers, and finishing equipment.

• Perform other duties as assigned.

Requirements

• High school diploma or GED required.

• 5+ years of related work experience in B2B and/or technical fields.

• 2 years of managerial experience strongly preferred.

• 5 years of customer-facing experience required.

• Demonstrated knowledge and understanding of technology and proficiency with Office 360.

• Strong strategic facilitation, complex problem-solving, and managerial decision-making skills.

• Excellent customer service, technical aptitude, and written and verbal communication skills.

• Ability to present to large groups and interpret, comprehend, and apply complex materials, data, and instructions.

• Ability to manage multiple priorities, coach and train employees, and support process improvements.

• Ability to lift or move items weighing up to 50 lbs and perform physical activities including standing, walking, bending, reaching, stretching, and climbing.

• Moderate dexterity, including regular use of a calculator, keyboard, and hand tools, with good eye-hand coordination.

• Valid driver's license required for potential conversion to a permanent position.

• Business casual dress code; jeans are not permitted, and solid-color sneakers are allowed.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.