Site Reliability Engineer II

How you'll add value:

• Execution & Collaboration
• Respond to production incidents, perform triage and troubleshooting, and contribute to post-incident analysis. 
• Identify and automate manual processes to improve efficiency and reduce risk. 
• Enhance and evolve monitoring tools and platforms to improve observability. 
• Promote and apply best practices for reliability, scalability, and performance across engineering. 
• Implement and support cloud automation using Terraform, Ansible, or CloudFormation. 
• Work within change management protocols to provide maximum uptime for production systems. 
• Participate in on-call rotation, providing 24x7 support for incidents and contributing to root cause analysis. 
• Partner with developers, architects, vendors, and IT teams to ensure reliable system operations. 
• Research and remediate vulnerabilities in coordination with security teams. 
• Maintain documentation of infrastructure, monitoring, runbooks, and incident response procedures. 

• Standards & Process
• Apply company policies and procedures when handling operational tasks and incidents. 
• Suggest and implement improvements to operational processes and monitoring practices. 
• Contribute to technical diagrams, documentation, and runbooks for system reliability. 

• Learning & Growth
• Expand expertise in cloud services (Azure, AWS, or GCP) and container platforms (EKS, ECS, AKS). 
• Build proficiency with observability and monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios). 
• Develop scripting and automation skills using Python, Bash, PowerShell, or similar. 
• Participate in planning discussions by contributing technical input on system stability and reliability. 

What you'll need to be successful in this role:

• BS in Computer Science, Information Systems, or related field (or equivalent experience). 
• 2–4 years of experience in site reliability engineering, DevOps, or cloud operations. 
• Experience with cloud platforms (Azure or AWS), including services such as AKS, ECS/EKS, Functions/Lambda, S3, and Blob storage. 
• Proficiency with infrastructure-as-code and automation (Terraform, Ansible, YAML, Python, Bash, PowerShell). 
• Strong Linux engineering skills; working knowledge of Windows administration. 
• Experience supporting production environments and participating in on-call rotations. 
• Familiarity with web servers and middleware (Nginx, Apache Tomcat). 
• Experience with CI/CD tools (GitLab, Git, or similar). 
• Strong written, oral, and interpersonal communication skills. 

• Experience with monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios). 
• Knowledge of performance analysis and system vulnerability remediation. 
• Cloud certification (AWS or Azure) preferred. 
• Familiarity with restaurant industry SaaS platforms and customer-facing applications. 

R365 Team Member Benefits & Compensation

• This position has a salary range of $98,583-$138,016 annually. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives