Site Reliability Engineer (SRE) Production Services

Job Title: Site Reliability Engineer (SRE) Production Services

Location: Pittsburgh, PA 15219 (Onsite)/Local Candidates Only

Tax Term (W2, C2C): W2

Job Type (Permanent/Contract): Contract

Duration: Long Term

Description:

We are seeking an experienced Site Reliability Engineer (SRE) Production Services to support and enhance production operations through automation, reliability engineering, observability, and self-healing capabilities. The ideal candidate will have strong expertise in Java Spring Boot, Apache Kafka, DevOps, and CI/CD automation, along with experience building scalable, resilient, and highly available production systems. This is a fully onsite role in Pittsburgh, PA, and only local candidates will be considered.

Role and Responsibilities:

• Automate high-volume production support requests and operational workflows.
• Develop self-service and agent-driven automation solutions to minimize manual effort.
• Implement standardized operational processes with auditability and resilience.
• Build auto-retry, backoff, and recovery mechanisms for recurring production failures.
• Define, monitor, and maintain Service Level Objectives (SLOs) and apply error budget principles.
• Improve reliability of batch processing through standardized recovery patterns.
• Develop observability dashboards for incidents, failures, automation coverage, and operational metrics.
• Create and enhance production runbooks and convert them into automated remediation workflows.
• Drive permanent resolution of recurring production issues through root cause analysis.
• Implement self-healing capabilities to reduce operational intervention.
• Optimize monitoring and alerting platforms (Moogsoft or similar) to improve signal-to-noise ratio.
• Leverage automation and AI-driven operational solutions for recurring production issues.
• Collaborate with development, infrastructure, and operations teams to improve system reliability and production stability.

Required Skills:

• 12+ years of overall IT experience.
• 8 10+ years of Site Reliability Engineering (SRE) or Production Support experience.
• Strong hands-on experience with Java and Spring Boot.
• Experience with Apache Kafka.
• Strong knowledge of DevOps practices and tools.
• Expertise in CI/CD automation (Jenkins, GitLab CI, Azure DevOps, etc.).
• Experience with production monitoring, observability, dashboards, and alerting tools.
• Knowledge of Service Level Objectives (SLOs), SLIs, and Error Budgets.
• Experience implementing automation, self-healing, and operational runbooks.
• Strong troubleshooting and root cause analysis skills.
• Experience working in enterprise production support environments.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Experience with cloud platforms and container technologies is a plus.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced production support environment.
• Local candidates available to work onsite in Pittsburgh, PA.