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Site Specialist
- Location: Ann Arbor, Michigan 48109
- Work model: On-site
- Posted 5 weeks ago
- Job ID: JPC - 209130
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Job Description
Site Specialist - Ann Arbor, MI (Contract)
About the Role
Join a dynamic laboratory support team as a Site Specialist in Ann Arbor, MI. In this essential role, you'll play a vital part in ensuring seamless lab operations, delivering first-class customer service, and maintaining a safe, organized work environment. This is an excellent opportunity to develop your skills and contribute to process improvements in a collaborative, fast-paced setting.
Responsibilities
- Receive, sort, document, and deliver lab supplies, packages, samples, and mail
- Support dock operations, vendor escorts, scheduled deliveries, and rush requests
- Pick up, wash, sterilize, inspect, and return laboratory glassware and equipment
- Maintain clean and organized work, dock, storage, and service areas
- Assist with hazardous waste collection and accurate documentation
- Manage gas cylinders, garments, and inventory needs
- Conduct routine eyewash and safety shower inspections
- Keep precise logs, records, service metrics, and reports
- Adhere strictly to safety procedures, SOPs, and University policies
- Proactively resolve customer concerns with the lead team
- Engage in process improvement and safety programs (hazard identification, inspections, incident reporting)
- Perform additional duties as assigned by management
Required Skills and Experience
- High school diploma or equivalent
- Minimum 1 year experience in a laboratory or customer service environment preferred
- Fluent English communication (verbal and written)
- Strong commitment to customer service and professional presentation
- Ability to collaborate effectively with diverse personnel
- Proficient in Microsoft Office and handheld data scanners
- Excellent organization, multi-tasking, and time-management abilities
- Able to frequently lift 30-40 lbs (occasionally up to 50 lbs) and move heavy equipment (push/pull up to 100 lbs)
- Comfortable standing, walking, bending, and lifting for prolonged periods
- Willingness to work in varied environments (cold rooms, outdoors, near chemical-based allergens)
- Ability to work overtime as needed
Preferred Skills
- Experience in laboratory operations or scientific support roles
- Familiarity with hazardous waste procedures and safety program participation
- Previous process improvement or service metric tracking experience
Benefits
- Work within a leading academic and scientific environment
- Opportunities for skill growth in laboratory operations and safety compliance
- Develop transferable experience in logistics, inventory management, and customer service
- Collaborative and supportive team culture
- Exposure to state-of-the-art laboratory equipment and processes
How to Apply
If you're ready to make a difference supporting critical research operations while building your career, submit your application today!
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Interested in this role?
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Job details
Job ID JPC - 209130
Location Ann Arbor, Michigan, United States
Work Model On-site
Job Type Contract
Experience 2-5 years
Industry Healthcare - Health Services
Pay Rate $20 (Hourly)
Posted September 9, 2026
Skills laboratory Customer Service
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