A great day on the mountain starts with boots that fit. When they fit right, a guest skis longer, turns with more confidence, and heads home already planning the next trip. Big Sky Resort's Retail Team is seeking responsible, motivated, and detail oriented Team Members with a passion for boot fitting and guest service. In Big Sky Sports or Peak Pros, you'll work one on one with guests of every ability level, from a first season skier buying their first pair to a seasoned local chasing the perfect fit.
Previous boot fitting experience and a basic understanding of biomechanics are preferred but not required. Training is provided, including custom footbed construction and boot fitting techniques, and a general knowledge of current ski boot models and related products is a plus. It's a skill that grows with you season after season.
If you love working with your hands and helping guests have their best day on the hill, this is the opportunity for you!
Responsibilities:
Provide professional boot fittings for guests of all ability levels in Big Sky Sports or Peak Pros Outlets
Apply training to assess needs and recommend appropriate boots, liners, or modifications
Maintain a friendly and knowledgeable presence with every guest interaction
Utilize available tools and resources to create lasting customer relationships and drive sales
Keep work area clean, organized, and guest-ready at all times
Stay up to date on resort knowledge, including activities, services, and surrounding area points of interest
Required to preform all functions of a retail sales associate
Qualifications:
Strong interpersonal and communication skills
Ability to multitask and work both independently and within a team
Sales or customer service experience preferred
Detail-oriented with the ability to retain product knowledge and technical information
Comfortable working in a fast-paced environment with high guest volume
Physical Requirements:
Stand and walk for extended periods to provide sales floor support
Sit for extended periods of time when boot fitting
Frequently bend, squat, kneel, and reach overhead
Ability to lift, push or pull at least 35 pounds
Carry products, tools, and boxes up and down stairs
Use tools such as grinders, heat guns, and other boot fitting equipment
Comfortable climbing ladders
All full time seasonal team members can enjoy the following benefits:
FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
Discounted vouchers for skiing at Big Sky Resort for friends and family
Discounted ski/snowboard rentals with a free team member lesson
25%-50% off F&B and Retail at all Boyne outlets
Eligibility for affordable Team Member Housing
Lodging discounts for friends and family
Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
Wellness Day and Eligibility for PTO
Monthly team member events
Numbers & Facts
Location
Big Sky, Montana
Skills
Biomechanicsunmatched
Communication Skillsunmatched
Constructionunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Housekeeping/Cleaningunmatched
Interpersonal Skillsunmatched
Lead Generationunmatched
Lift/Move 35 Poundsunmatched
Multitaskingunmatched
Needs Assessmentunmatched
Organizational Skillsunmatched
Rentalsunmatched
Retailunmatched
Retail Salesunmatched
Revenue Growthunmatched
Salesunmatched
Sales Supportunmatched
Sportsunmatched
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