Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Customer Training, Customer/Client Research, Documentation, Equipment Maintenance/Repair, Identify Issues, Interpersonal Skills, Maintain Compliance, Military, On Site Support, Problem Solving Skills, Product Support, Quality Engineering, Record Keeping, Reporting Skills, Resolve Customer Issues, Safety Compliance, Safety Standards, Sales Training, Service Delivery, Supply Chain, System Operations, Technical Leadership, Technical Presentation, Technical Support, Willing to Travel
About the role
This SkillBridge internship offers hands-on experience as a Field Service Representative (FSR) at Forterra. FSRs provide direct technical support to Forterra's customers, monitoring equipment readiness, delivering diagnostics and repairs, and conducting product trainings that keep systems mission-ready in the field. Reporting to the Director of Customer Success, SkillBridge FSR interns will work alongside experienced Forterra field service personnel to build hands-on technical, communication, and customer-relationship skills that support a successful transition into a technical field role.
What you'll do
Customer Product Support
- Support monitoring of customer product readiness, helping identify and resolve issues customers cannot independently address.
- Work alongside Forterra field service personnel to diagnose and repair equipment-related issues on-site, minimizing downtime and supporting optimal performance.
- Serve as an additional point of contact to help customers keep systems operational.
Technical Expertise and Troubleshooting
- Assist customers with diagnostic and repair support via phone, email, or direct on-site interaction.
- Apply systematic troubleshooting techniques to help diagnose and resolve technical issues.
- Support installations, maintenance checks, proactive services, and repairs to keep equipment operating efficiently.
Training
- Help execute training plans that educate customers and internal Forterra personnel on the operation, maintenance, and troubleshooting of equipment.
- Support the assessment and documentation of customer understanding and proficiency following training sessions.
- Contribute to refining and enhancing training materials based on customer feedback and operational insights.
Documentation and Communication
- Maintain detailed records of service activities, including issue diagnostics, resolution processes, asset usage, and customer interactions.
- Assist in generating Field Reports and Work Orders that provide actionable feedback to quality and engineering teams.
- Help communicate service bulletins, informational notices, and product updates to internal and external stakeholders.
Customer Relationship Management
- Build professional relationships with customers through consistent, proactive communication.
- Provide technical guidance that helps customers manage and maintain their equipment more effectively.
- Contribute ideas and support for improving the overall customer experience.
Travel and Field Operations
- Travel to customer sites, domestically and internationally, to support on-site service delivery alongside Forterra field service personnel.
- Maintain readiness and compliance with all safety standards during travel and field service activities.
Qualifications
- Must be eligible for a SkillBridge program opportunity (skillbridge.osd.mil).
- Hands-on experience diagnosing, maintaining, repairing, or troubleshooting mechanical and/or electronic equipment (e.g., through military technical, maintenance, or systems roles).
- Ability to communicate technical information clearly to diverse audiences.
- Strong documentation habits and attention to accuracy.
- Ability to work independently in a fast-paced, customer-focused environment.
- Strong interpersonal skills and commitment to building professional relationships with customers and teammates.
- Ability to travel up to 75%, including internationally.
Clearance Eligibility
This position may require eligibility to obtain and maintain a U.S. security clearance. For more information about U.S. security clearances, please speak with your recruiter.
Forterra is an equal-opportunity employer, providing and promoting equal employment opportunity in accordance with local, state, and federal laws. Forterrans are unique, talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain. All qualified applications will receive equal consideration for employment.