Overview:
The overall purpose of the Receptionist position is to provide secretarial, clerical, administrative, and front office support to the Administrator. This position may provide receptionist services, customer service, office support, data entry, clerical assistance, and administrative support for business and administrative departments. The Receptionist serves as the first point of contact for visitors, residents, family members, vendors, and callers while supporting daily healthcare facility operations in a professional and courteous manner.
Responsibilities:
- Maintain a professional appearance and conduct at all times.
- Answer multi-line telephone systems, route calls, and receive and deliver telephone messages.
- Greet visitors, residents, family members, vendors, and guests and direct them to the appropriate department or individual.
- Provide exceptional customer service and create a welcoming front desk experience for all visitors.
- Serve as the primary reception and communication resource for incoming calls and facility inquiries.
- May pull daily hours from the Kronos system and report labor information to the corporate office.
- Prepare, type, edit, and distribute correspondence for the Administrator and department leaders.
- Establish, organize, and maintain effective filing systems, records management processes, and administrative documentation.
- Compile and prepare reports, meeting agendas, schedules, spreadsheets, and related administrative documents as appropriate.
- Maintain office supply inventories and assist with supply ordering in accordance with Facility budget guidelines.
- May process, copy, track, and submit invoices for payment to the Home Office.
- May sort, distribute, and process incoming and outgoing mail.
- May assist with employee onboarding documentation, personnel paperwork, and maintenance of employee personnel files.
- Support daily office operations, administrative workflows, document management, and communication processes.
- Maintain confidentiality of resident, patient, employee, and facility information in accordance with company policies.
- Has reviewed Cantex Continuing Care Network's Clinical Policies and Procedures for Abuse Prevention and understands the employee’s responsibility to enforce them.
- Complete other duties and tasks as assigned by the Administrator, Regional Management, or Corporate Management.
- Attend weekly in-services, understand, and comply with Patient Care Management Systems.
- Responsible for assuring patient and resident safety.
- Perform other duties and tasks as assigned.
Qualifications:
- High school diploma required.
- Typing skills of 40 WPM or greater required.
- Working knowledge of common office equipment, including calculators, copiers, facsimile machines, telephones, printers, scanners, and other office equipment required.
- Computer proficiency required, including experience with Kronos or similar workforce management systems.
- Effective verbal communication, written communication, customer service, and interpersonal skills required.
- Experience in healthcare administration, front desk operations, office support, receptionist duties, customer service, or clerical support preferred.
- Ability to read, write, and speak the English language.
Benefits/EEO:
What We Offer You
- Competitive Wages
- 401k with match
- Medical, Dental, Vision & Supplemental Insurance
- Vacation, Sick, Personal Holiday & Paid Holidays
- Short-Term Disability
- Life Insurance
- Tuition & CEU Reimbursement
- Rewards & Recognition Program
EEOC
We are an Equal Opportunity Employer. We offer an excellent benefit plan to include 401(k) with match, CEU reimbursement, vacation, sick time, holidays, medical, dental, and supplemental insurance plans, as well as a highly competitive compensation package.