Skip Tracer

We are seeking a detail-oriented Post-Charge-Off Recovery Specialist with experience in collections, skip tracing, repossessions, and account recovery. This position is responsible for managing charged-off and deficiency accounts, coordinating with repossession and skip tracing vendors, negotiating settlements, and identifying opportunities to reduce financial losses.

Skip Tracer

Hours and Compensation

• Monday - Friday 8am to 5pm 
• $20/hr to $21.50/hr (BOE)

KEY RESPONSIBILITIES

• Manage and follow up on post-charge-off and deficiency accounts.
• Conduct skip tracing to locate customers and vehicles using authorized databases and research tools.
• Update customer contact information and account records.
• Resolve deficiency balances involving repossessions, insurance losses, GAP waivers, payoff shortages, and other outstanding balances.
• Handle inbound calls regarding payments, payoffs, and vehicle recovery.
• Negotiate payment arrangements and settlement solutions.
• Vendor Management & Repossessions
• Coordinate with skip tracing and repossession vendors to ensure timely account resolution.
• Monitor vendor performance and compliance with company guidelines.
• Communicate with storage and repair facilities to recover vehicles.
• Arrange vehicle inspections and process emergency payment requests when necessary.

REQUIRED QUALIFICATIONS

• At least 1 year of Automotive collections or skip tracing experience.
• Experience with account recovery, collections, or repossession processes.
• High School Diploma or GED required; Bachelor's Degree preferred.

PREFERRED SKILLS

• Experience with auto finance collections or post-charge-off recovery.
• Knowledge of deficiency balances, repossessions, and settlement negotiations.
• Experience working with third-party collection or repossession vendors.
• Familiarity with legal recovery processes and compliance requirements.
• Ability to work independently while collaborating with internal departments and external partners.

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