SKS Showroom - Guest Relations Coordinator - Napa, CA

HIGHLIGHTSOn-SiteFull-TimeHome Solution LOCATIONNapa CA Step into the innovative world of LG Electronics. As a global leader in technology LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise Lifes Good embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.Our diverse portfolio includes Home Appliance Solutions Media Entertainment Solutions Vehicle Solutions and Eco Solutions. Our management philosophy Jeong-do Management embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of Customer-Value Creation and People-Oriented Management these values shape our corporate culture fostering creativity diversity and integrity. At LG we believe in the power of collective wisdom through an inclusive work environment.Join us and become a part of a company that is shaping the future of technology.At LG we strive to make Life Good for Everyone.The Opportunity We are in search for our newest SKS Showroom - Guest Relations Coordinator for our Napa Valley - Experience and Design Center - Showroom. The Guest Relations Coordinator ensures awelcoming showroom experience while supporting events reservations customer records and sales operations. The role combines guest service coordination administration and showroom presentation. This is a contract position Guest Experience & HospitalityWelcome and assist visitors ensuring a warm professional and memorable showroom experience.Serve as the primary point of contact for guests before during and after showroom visits.Coordinate hospitality needs including refreshments catering dietary accommodations and special requests.Maintain a customer-first approach and ensure all guests receive exceptional service.Scheduling & Event CoordinationSchedule showroom tours product demonstrations training sessions meetings and special events.Manage showroom calendars and coordinate logistics with internal teams presenters chefs and external partners.Confirm attendance communicate event details and provide timely follow-up with guests and stakeholders.Reservation & Attendee ManagementMaintain accurate attendee lists and event registrations.Track RSVPs guest communications and event participation.Prepare guest itineraries name tags sign-in materials and event documentation as needed.CRM & Administrative SupportMaintain customer designer builder architect and distributor records within CRM systems.Enter update and manage guest and event data accurately.Generate reports and assist with customer engagement tracking.Provide administrative support for showroom operations and sales activities.Event Logistics & Follow-UpCoordinate event setup and breakdown activities.Assist with preparation of training materials presentations and showroom displays.Conduct post-event follow-up communications surveys and reporting.Track event outcomes and support continuous improvement initiatives.Showroom Readiness & PresentationEnsure the showroom is clean organized and presentation-ready at all times.Coordinate with vendors and facility teams as needed to maintain showroom standards.Assist with merchandising updates signage and promotional materials.Sales & Team SupportSupport showroom staff with customer communications and appointment preparation.Coordinate appliance selection documentation product literature and information requests.Assist with lead management and customer follow-up activities.Work collaboratively with sales marketing and showroom leadership to achieve business objectives.RequirementsMust be prepared to be the SKS Brand Ambassador at The Mart and immediately become an appliance and home living solutions subject matter expert on SKS to be an integral part of all training activities onsiteMust be proficient in MS Office eg. Excel and PPT and familiar with CRM nomenclatureOther duties as neededMinimum 3 years of experience with a luxury brand in or related to the appliance industry andor luxury showroom or luxury retail store experienceRecruiting Range83000-89000 USDBenefits Offered Full-Time EmployeesNo-cost employee premiums for you and your eligible dependents for competitive medical dental vision and prescription benefits.Auto enrollment with immediate vesting of competitive company matching contributions in a 401k Retirement Savings Plan with several investmentoptions.Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives varies by role.Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.Family orientated benefits such as paid parental leave and support for families raising children with learning social behavioral challenges or developmental disabilities.Group Rate Life and Disability Insurance.Benefits Offered TemporaryContractors Eligible for the relevant benefit programs offered through our partner agencies.Privacy Notice to California ApplicantsApplicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at 973-477-7090 orsupportlg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.All qualified applicants will be considered for employment without regard to race color religion sex including pregnancy sexual orientation or gender identity national origin age disability genetic information protected veteran status or any other characteristic protected by applicable federal state or local law.In addition to the above LG believes that pay transparency is a key part of diversity equity and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset experience licensure certifications internal equity and other business needs. While we consider geographic pay differentials in final offers because we operate in many geographies where applicable the salary range listed may not reflect all geographic differentials applied.