At Arizona Charlie's, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.
Job Description Summary:
Summary:
As the Assistant Slot Manager, you support the daily operations of the slot department by supervising assigned floor staff, ensuring timely and professional guest service, and maintaining compliance with gaming regulations. In this role, you help coordinate shift coverage, staff training, and issue resolution while modeling company values and promoting a high-performance, guest-focused environment.
Job Description:
Essential Functions and Responsibilities
- Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
- Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
- Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
- Approve jackpots and fills in compliance with internal controls and departmental procedures
- Supervise slot floor personnel in assigned areas to ensure consistent service and adherence to policy
- Collaborate with the Slot Manager on training, evaluations, scheduling needs, and performance management of team members
- Detect and report any irregularities involving guests or associates
- Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
- Assist with payroll information, scheduling adjustments, and labor compliance as directed by department management
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
- Perform other duties as assigned
Qualifications
- 2 years of Slot Operations experience; includes leadership or progressive responsibility
- Ability to lead and guide team members in a fast-paced or customer-facing environment
- Strong interpersonal and communication skills to support training, feedback, and conflict resolution
- Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
- Flexible and adaptable to changing operational needs and shift schedules
- Committed to upholding a safe, respectful, and inclusive work environment
- Basic understanding of department KPIs, labor management, or guest service standards
- Ability to access and input information using a moderately complex computer system
- Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
Requirements
- At least 21 years of age
- High School Diploma or equivalent required
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Work Cards
- Nevada Gaming Registration
Physical Requirements
- Regularly push/pull up to 50lbs.
- Regularly lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
- Regularly squat, kneel, reach, bend, twist
- Frequently sit and work at a desk or computer
- Frequently standing and walking
- Ability to communicate using in-person speech, radios, and telephone
- Ability to hear, understand, and distinguish speech and/or other sound in person
- Ability to distinguish between shades of color
- Ability to tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
- Indoor
- Smoky
- Noisy
- Bright flashing lights
- Slippery surfaces
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.