Business Practices, Communication Skills, Continuous Improvement, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Direct Sales, Establish Priorities, Lead Generation, Leadership, Marketing Plan, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Record Keeping, Regulatory Requirements, Sales, Sales Management, Seminars, State Laws and Regulations, Training/Teaching
LOCATION
Spokane, WA
POSTED
Today
SMART is seeking a Sales Manager in Spokane, WA. Our sales teams take on the role of trusted advisors to families, with the main goal of celebrating life. We lead from the front, with unique and personalized options for families to honor their loved ones, all while delivering dedicated and compassionate service. We are people’s people: we listen, and fulfill what is important to our families. We prioritize financially stable roles, ensuring individual efforts are rewarded and recognized. We see your full potential within a supportive culture, fostering employee growth and development.
You’ll love it because you will…
Represent Smart Cremation as a steward of our core values, building trust with our families and keeping our promise to be there where they need us most
Ensure the company's cremation presentations are taught, practiced, and used by all sales personnel
Identify, implement, and continuously improve the internal business processes that impact customer satisfaction, employee morale, and financial performance
Develop and maintain a positive working environment so that employees and Advisors are motivated to strive for excellence in all areas of customer service, compliance, sales, and sound business practices
Demonstrate appropriate presentation, telephone etiquette, and closing and referral-gathering techniques necessary to achieve the above-quota performance
Develop marketing plans to ensure effective community awareness and supplemental lead development
Review and evaluate sales staff efforts and sales production on a weekly basis. Provide daily direction to help your team feel supported and motivated
Maintain a thorough record of leads, referrals, conversion, and closing ratios through proper daily use of our CRM
Ensure that FTC and state law requirements as pertain to pre-need cremation sales are understood and adhered to by all sales staff
High regard for accountability and professional transparency
Potential earnings of $200,000 annually
Qualifications
5+ years of experience in a sales leadership role
Strong sales training and management experience
Creative thinking and problem-solving skills
Professional communication and effective leadership skills
Public speaking and seminar presentation experience
Able to create self-generated leads and events
Direct sales prowess with same-day closing skills
Leadership skills with the ability to train by example - in real-time - in the sales field
The ability to take full responsibility for team performance
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.