SME - Azure Active Directory

Job Description

SME - Azure Active Directory

Hyderabad, Telangana

Job Summary

Provides 3rd level technical support for all Identity and Directory related services, including (but not limited to) Microsoft Active Directory (and related technologies) Azure Active Directory (and related technologies) Ensure day to day operations (i.e. performance monitoring, capacity management, event & security monitoring) of IAM infrastructure and that the necessary actions are taken. Identifies and resolves problems that may impact daily operations. Provides support and assistance to customers to identify and resolve technical problems. Escalates issues / problems to other support organizations, as necessary. Access and security audits are key in identifying vulnerabilities within existing systems. Strong knowledge & experience with Microsoft IAM Technologies including Active Directory Federation Services (ADFS) & MS Identity Management (FIM/MIM). Hands-on experience with cloud computing services (O365/Microsoft Azure). Strong knowledge of the different authentication protocols: Kerberos, LDAP, RADIUS, SAML, OAuth. Understanding of what it takes to enable single-sign on in a heterogeneous IT environment. In depth knowledge of Active Directory 2008/2012, specifically around how identities are managed & applications are integrated for authentication. Hands-on experience with Microsoft Public Key Information Server (PKI). Extensive experience managing/deploying Windows Servers 2008/2012, including VMware and Hyper-V virtual installations. Basic programming skills, especially around how applications authenticate and authorize access independently of the programming language used Choosing Appropriate Types of Access Control Onboarding and offboarding User provisioning and deprovisioning Modern access management options, such as single sign-on (SSO), federated identities, multi-factor authentication (MFA) and privileged account management Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures. Performs technical analysis of workload, equipment loading, performance bottlenecks, and software changes and makes recommendations for improvements Execute change management activities as required. Identifies gaps and risks and takes appropriate remediation activities Ensure adherence with ISRM Security and Compliance policies and procedures

Key Responsibilities

Provides 3rd level technical support for all Identity and Directory related services, including (but not limited to) Microsoft Active Directory (and related technologies) Azure Active Directory (and related technologies) Ensure day to day operations (i.e. performance monitoring, capacity management, event & security monitoring) of IAM infrastructure and that the necessary actions are taken. Identifies and resolves problems that may impact daily operations. Provides support and assistance to customers to identify and resolve technical problems. Escalates issues / problems to other support organizations, as necessary. Access and security audits are key in identifying vulnerabilities within existing systems. Strong knowledge & experience with Microsoft IAM Technologies including Active Directory Federation Services (ADFS) & MS Identity Management (FIM/MIM). Hands-on experience with cloud computing services (O365/Microsoft Azure). Strong knowledge of the different authentication protocols: Kerberos, LDAP, RADIUS, SAML, OAuth. Understanding of what it takes to enable single-sign on in a heterogeneous IT environment. In depth knowledge of Active Directory 2008/2012, specifically around how identities are managed & applications are integrated for authentication. Hands-on experience with Microsoft Public Key Information Server (PKI). Extensive experience managing/deploying Windows Servers 2008/2012, including VMware and Hyper-V virtual installations. Basic programming skills, especially around how applications authenticate and authorize access independently of the programming language used Choosing Appropriate Types of Access Control Onboarding and offboarding User provisioning and deprovisioning Modern access management options, such as single sign-on (SSO), federated identities, multi-factor authentication (MFA) and privileged account management Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures. Performs technical analysis of workload, equipment loading, performance bottlenecks, and software changes and makes recommendations for improvements Execute change management activities as required. Identifies gaps and risks and takes appropriate remediation activities Ensure adherence with ISRM Security and Compliance policies and procedures

Skill Requirements

Provides 3rd level technical support for all Identity and Directory related services, including (but not limited to) Microsoft Active Directory (and related technologies) Azure Active Directory (and related technologies) Ensure day to day operations (i.e. performance monitoring, capacity management, event & security monitoring) of IAM infrastructure and that the necessary actions are taken. Identifies and resolves problems that may impact daily operations. Provides support and assistance to customers to identify and resolve technical problems. Escalates issues / problems to other support organizations, as necessary. Access and security audits are key in identifying vulnerabilities within existing systems. Strong knowledge & experience with Microsoft IAM Technologies including Active Directory Federation Services (ADFS) & MS Identity Management (FIM/MIM). Hands-on experience with cloud computing services (O365/Microsoft Azure). Strong knowledge of the different authentication protocols: Kerberos, LDAP, RADIUS, SAML, OAuth. Understanding of what it takes to enable single-sign on in a heterogeneous IT environment. In depth knowledge of Active Directory 2008/2012, specifically around how identities are managed & applications are integrated for authentication. Hands-on experience with Microsoft Public Key Information Server (PKI). Extensive experience managing/deploying Windows Servers 2008/2012, including VMware and Hyper-V virtual installations. Basic programming skills, especially around how applications authenticate and authorize access independently of the programming language used Choosing Appropriate Types of Access Control Onboarding and offboarding User provisioning and deprovisioning Modern access management options, such as single sign-on (SSO), federated identities, multi-factor authentication (MFA) and privileged account management Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures. Performs technical analysis of workload, equipment loading, performance bottlenecks, and software changes and makes recommendations for improvements Execute change management activities as required. Identifies gaps and risks and takes appropriate remediation activities Ensure adherence with ISRM Security and Compliance policies and procedures

Other Requirements

Provides 3rd level technical support for all Identity and Directory related services, including (but not limited to) Microsoft Active Directory (and related technologies) Azure Active Directory (and related technologies) Ensure day to day operations (i.e. performance monitoring, capacity management, event & security monitoring) of IAM infrastructure and that the necessary actions are taken. Identifies and resolves problems that may impact daily operations. Provides support and assistance to customers to identify and resolve technical problems. Escalates issues / problems to other support organizations, as necessary. Access and security audits are key in identifying vulnerabilities within existing systems. Strong knowledge & experience with Microsoft IAM Technologies including Active Directory Federation Services (ADFS) & MS Identity Management (FIM/MIM). Hands-on experience with cloud computing services (O365/Microsoft Azure). Strong knowledge of the different authentication protocols: Kerberos, LDAP, RADIUS, SAML, OAuth. Understanding of what it takes to enable single-sign on in a heterogeneous IT environment. In depth knowledge of Active Directory 2008/2012, specifically around how identities are managed & applications are integrated for authentication. Hands-on experience with Microsoft Public Key Information Server (PKI). Extensive experience managing/deploying Windows Servers 2008/2012, including VMware and Hyper-V virtual installations. Basic programming skills, especially around how applications authenticate and authorize access independently of the programming language used Choosing Appropriate Types of Access Control Onboarding and offboarding User provisioning and deprovisioning Modern access management options, such as single sign-on (SSO), federated identities, multi-factor authentication (MFA) and privileged account management Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures. Performs technical analysis of workload, equipment loading, performance bottlenecks, and software changes and makes recommendations for improvements Execute change management activities as required. Identifies gaps and risks and takes appropriate remediation activities Ensure adherence with ISRM Security and Compliance policies and procedures

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HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.