SME - MS Windows,Endpoint Management,Hyper-V,MS Cluster Server

Job Description

SME - MS Windows,Endpoint Management,Hyper-V,MS Cluster Server

Chennai, Tamil Nadu

Job Summary

The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalations and incidents while adhering to service level agreements and quality standards. This position is pivotal in driving customer satisfaction through effective analysis, mentoring, and communication with key business stakeholders.

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Through In-Depth Analysis Of Microsoft Hyper-V, Scvmm, And Sccm Configurations, Adhering To Agreed Service Level Agreements.

2. Mentor Team Members And Administrators In Best Practices For Microsoft Hyper-V And Sccm Operations, While Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation For Knowledge Sharing.

3. Validate Change Order Implementation Plans And Assess Human Error Compliance, Actively Participating In Capacity Planning Activities To Optimize Resource Allocation.

4. Engage In Customer Meetings To Actively Address And Resolve Issues, Ensuring Positive Feedback And High Satisfaction Levels Through Effective Communication And Problem-Solving.

5. Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis, And Prepare Detailed Reports To Present Findings And Recommendations To Key Business Stakeholders.

Skill Requirements

1. Proficient In Microsoft Hyper-V And Scvmm Administration

2. Strong Understanding Of Sccm For System Management And Deployment

3. Familiarity With Incident Management And Ticket Resolution Processes

4. Excellent Analytical And Problem-Solving Skills

5. Effective Communication And Presentation Abilities

Other Requirements

1. Microsoft Certified: Azure Administrator Associate (Optional But Valuable)

2. Itil Foundation Certification (Optional But Valuable

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.