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SME

Creative G C
  • Washington, DC
  • Remote
  • $70
  • Instant Apply
12 days ago

Job Description

Job Details:
Role: Application Workflow Subject Matter Expert (SME)
Location: Remote
Duration: Long Term Contract
Position Overview:
We are seeking an Application Workflow Subject Matter Expert (SME) to support DHA EIM 2.0 business-process and enterprise content management capabilities. The SME will work with Government stakeholders, application teams, and platform engineers to optimize workflow solutions using commercial off-the-shelf (COTS) enterprise content management and business-process management products, with emphasis on OpenText.
Key Responsibilities:
  • Lead functional and technical analysis of enterprise content management (ECM) and business process management (BPM) workflows, with particular emphasis on OpenText AppWorks and Content Server.
  • Advise the Government and technical teams on effective use of current and future OpenText COTS product capabilities to satisfy application workflow requirements.
  • Translate user and mission-process needs into workflow configurations, technical requirements, business rules, acceptance criteria, and solution recommendations.
  • Coordinate with developers, system architects, database specialists, testers, and security teams to maintain workflow integrity within the shared EIM platform.
  • Evaluate workflow modernization, COTS capabilities, process optimization, usability, system integration, and sustainment impacts.
  • Support solution demonstrations, acceptance testing, operational knowledge transfer, and resolution of complex workflow issues.
Required Education and Experience:
  • Bachelor of Science degree in Computer Science.
  • At least 8+ years of technical experience in health IT and implementation of secure, automated enterprise content management systems.
  • At least five years of hands-on experience with content management systems AND business process management.
  • Current CompTIA Security+ certification.
  • Experience assessing ECM/BPM COTS capabilities and recommending configurations or implementations suited to business and operational requirements.
Preferred Qualifications:
  • Master's degree in computer science or a related discipline.
  • OpenText Content Server or AppWorks professional certification.
  • Implementation experience with large-scale OpenText Content Suite and/or AppWorks.
  • Enterprise workflow modernization, forms, metadata, document lifecycle, records management, and integration experience.
  • Experience serving DHA, DoW, Military Health System, or comparable regulated federal healthcare organizations.
Certifications:
  • CompTIA Security+ (required by PWS 1.12). Additional DoW IA/cyberspace certification applies if specific duties require it.
  • OpenText Content Server or AppWorks certification (strongly recommended by the PWS).
Citizenship, Security, and Availability:
  • Must be a United States citizen (USA IT recruiting requirement).
  • Must be able to pass a Department of War (DoW) background investigation and obtain and maintain all Government-required eligibility, clearance, identity, and system-access approvals.
  • Must be eligible for a Common Access Card (CAC) and DHA network/application access, including role-specific production access, if assigned.
  • Must be based in the National Capital Region and available to attend meetings at the Government location within two hours, as required for key resources.
  • Must be able to start within the contract transition window; key personnel are required to begin within the first 30 days of transition.
  • An active DoD Secret clearance is preferred, not stated here as a universal PWS minimum.
  • Prior favorably adjudicated DoD/DHA suitability or active CAC access is beneficial.

Numbers & Facts

LocationWashington, DC (
Remote)
Salary$70

Skills

  • Acceptance Testingunmatched
  • Adjudicationunmatched
  • Background Investigationunmatched
  • Business Operationsunmatched
  • Business Process Managementunmatched
  • Business Processesunmatched
  • Commercial Off-the-Shelf (COTS)unmatched
  • Computer Scienceunmatched
  • Content Managementunmatched
  • Content Management Systems (CMS)unmatched
  • Database Architectureunmatched
  • DoD Secret Clearanceunmatched
  • Engineering Change Managementunmatched
  • Functional Analysisunmatched
  • Governmentunmatched
  • Health Information Technologyunmatched
  • Healthcareunmatched
  • IT Requirementsunmatched
  • Knowledge Transferunmatched
  • Metadataunmatched
  • Militaryunmatched
  • Problem Solving Skillsunmatched
  • Process Improvementunmatched
  • Product Demonstrationunmatched
  • Records Managementunmatched
  • System Architectureunmatched
  • System Integration (SI)unmatched
  • Systems Maintenanceunmatched
  • Technical Analysisunmatched
  • Technical Recruitingunmatched
  • United States Citizenunmatched
  • United States Department of Defense (DoD)unmatched
  • Usability Engineeringunmatched
  • Workflow Analysisunmatched

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