Benefits:- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Tuition assistance
- Vision insurance
About the Role
We're hiring an experienced SNOC Analyst who is comfortable on both the network side and the security side. You'll own alerts from start to finish across many customer environments. That means troubleshooting a site outage, investigating a suspicious authentication pattern, and documenting both clearly enough that the next shift can pick them up. This is a hands-on technical role for someone who already has real operations experience and wants to grow in an MSSP.
What You'll Do
• Monitor, triage, and respond to network and security alerts across multiple customer environments
• Investigate security events, separate true positives from noise, and escalate or contain according to playbooks
• Troubleshoot outages, latency, routing, VPN, and connectivity issues to root cause
• Administer and review firewall policies (Palo Alto, Fortinet, Cisco), including NAT, VPN, IDS/IPS, and segmentation
• Support vulnerability management by reviewing scan results, prioritizing by risk, and tracking remediation with customers
• Patch and maintain network devices and servers within change-control windows
• Support Azure networking (VNets, VPN Gateway, NSGs) for customer environments
• Keep documentation accurate in the ticketing system: tickets, network diagrams, IP schemas, and change logs
• Work directly with customer IT teams, explaining issues clearly to both technical and non-technical contacts
• Help build and refine AI-assisted workflows and automation that make the SNOC faster and more consistent
Required Qualifications
• 2+ years in a NOC, SOC, MSSP, or network/security administration role
• Hands-on administration of at least one enterprise firewall platform (Palo Alto, Fortinet, or Cisco)
• Working experience with a SIEM or XDR platform: triaging alerts, pivoting on events, and writing up findings
• Strong TCP/IP fundamentals: subnetting, VLANs, routing, DNS, DHCP, site-to-site and remote-access VPN
• Experience troubleshooting with network monitoring tools and packet/log analysis
• Exposure to Microsoft Azure networking and security controls
• Clear written documentation and confident customer communication
• Able to pass a background check (we support financial and government customers)
Preferred Qualifications
• Prior MSSP experience supporting multiple customers at once
• Experience with Auvik, LevelBlue USM Anywhere, SentinelOne, Microsoft Sentinel, NinjaOne, or HaloPSA
• Certifications such as Network+, Security+, CCNA, CySA+, PCNSA, Fortinet NSE 4, AZ-104, or AZ-500
• Scripting or automation with PowerShell, Python, or workflow platforms such as n8n
• Familiarity with compliance-driven environments (FFIEC/NCUA, CJIS, HIPAA)
Schedule
Our SNOC runs 24x7. Candidates must be available for overnight, weekend, and holiday shifts as needed. Day and evening shifts are also available. This position is on-site at our Miami Lakes, FL office.