Position Description These Tier I level analysts will act as a core member of the NSOC team, contributing to overall operational readiness and support a 24/7 shift schedule. Interested candidates must be willing to take on other shifts.
Description of Duties:
Support a 24/7 schedule, including nights, weekends, and holidays as needed.
Provide proactive, on-site monitoring and response for mission-essential communication sites and information systems.
Classify, prioritize, and escalate alerts promptly to ensuretimelyresolution.
Follow established procedures for data collection, triage, analysis, classification, and escalation to meet performance targets.
Capture, log, respond and escalate events from email, chat, voice, and other systems withaccuratedocumentation.
Collect and analyze technical data to classify events, distinguish valid issues from false positives, and maintaintriage accuracy standards.
Work with team members to develop and refine playbooks, dashboards, metrics, and detection strategies.
Coordinate effectively with stakeholders to ensure clear understanding of incidents and recommended response actions.
Provide support during network and security incidents,assistingwith resolution efforts as directed.
Desired/Required Skills
Strong analytical and problem-solving skills
Ability to work in a fast-paced, high-stakes environment
Excellent communication and documentation abilities
Willingness to work flexible shifts in a 24/7 schedule
1-3 Years of experience working in a security operations center.
Numbers & Facts
Location
Harrisburg, PA
Skills
Analysis Skillsunmatched
Communication Skillsunmatched
Computer Securityunmatched
Data Analysisunmatched
Data Collectionunmatched
Documentationunmatched
Establish Prioritiesunmatched
Incident Responseunmatched
Information Technology & Information Systemsunmatched
Metricsunmatched
Network Securityunmatched
Network Supportunmatched
Operational Supportunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Reporting Dashboardsunmatched
Technical Analysisunmatched
Voice Applicationsunmatched
Voice Chatunmatched
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