Social Media Analytics & Operations

Social Media Analytics & Operations

Shape the social strategy behind a globally recognized brand. Combine analytics, AI and operations to drive measurable impact.

Job Description

Social Media Analytics & Insights

• Own recurring social media reporting across global corporate channels.
• Analyze content, audience, channel and campaign performance.
• Translate data into actionable insights and strategic recommendations.
• Develop and maintain dashboards, benchmarks and reporting frameworks.
• Identify engagement trends, audience behaviors and content opportunities.
• Monitor competitor activity, industry developments and platform trends.
• Partner with internal teams to evaluate campaigns and optimize future initiatives.

Social Media Operations & Governance

• Support publishing workflows, approvals and content scheduling processes.
• Coordinate stakeholder communications and operational activities.
• Administer platform access, onboarding, offboarding and governance controls.
• Maintain records, documentation and operating procedures.
• Partner with legal, compliance and communications teams to ensure adherence to policies and regulations.
• Support continuous improvement of workflows, reporting processes and operational controls.
• Provide guidance and support on social media best practices, governance and platform usage.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

A successful Social Media Analytics & Operations candidate should have:

• Bachelor's degree or equivalent experience.
• 2-4 years of experience in social media analytics, digital marketing, content strategy, marketing analytics or related disciplines.
• Strong understanding of major social media platforms and organic content performance.
• Experience creating reports, analyzing campaign results and delivering actionable insights.
• Familiarity with social media management and analytics platforms such as Sprinklr, Brandwatch, Meltwater or similar tools.
• Experience leveraging AI and automation tools to improve reporting, workflow efficiency and content processes.
• Excellent communication and stakeholder management skills.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Comfortable operating within a regulated, governance-focused environment.
• Experience in financial services, fintech, B2B marketing or another regulated industry is advantageous.
• Agency-side experience or experience managing agency relationships is a plus.

What's on Offer

• Competitive contract rate.
• Opportunity to work with a globally recognized financial services organization.
• Exposure to high-profile global marketing and social media initiatives.
• Collaboration with cross-functional stakeholders across marketing, communications, legal and compliance.
• Hands-on experience with leading social media analytics and technology platforms.
• Opportunity to drive innovation through AI, automation and data-led insights.
• Flexible, fast-paced and highly visible environment with strong professional development opportunities.

Interested? Apply today.