Social Media Coordinator

Description

At Torrid, we're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

Join our Marketing team and help support the day-to-day execution of our social media channels. As the Social Media Coordinator, you will assist with content scheduling, community management, creator coordination, reporting, and campaign execution. This role is ideal for someone passionate about social media, the creator economy, digital culture, and creating community.

What You'll Do:

Social Media Operations

• Schedule and publish content across all social platforms.
• Maintain the social content calendar and ensure assets are delivered on time.
• Coordinate approvals and organize creative assets for publishing.
• Support campaign launches with content updates and execution.
• Support sweepstakes communication and fulfillment

Content Support

• Assist with writing captions and formatting posts for each platform.
• Organize photo and video assets for social use.
• Help identify trending topics, sounds, creators, and platform opportunities.
• Capture basic social content during events, store visits, or photo shoots as needed.

Community Management

• Monitor comments, direct messages, and brand mentions.
• Engage with followers and escalate customer service inquiries when necessary.
• Track user-generated content opportunities.
• Support community engagement initiatives and social campaigns.
• Compile weekly reports and community metrics.

Influencer & Reporting Support

• Coordinate influencer gifting, product shipments, and content tracking.
• Maintain campaign trackers and project timelines.
• Compile weekly performance reports and social metrics.
• Conduct competitive research and trend monitoring.

What You'll Need:

• 1-3 years of experience in social media, digital marketing, communications, or related field.
• Strong understanding of major social media platforms.
• Excellent organizational and communication skills.
• Strong attention to detail and ability to manage multiple priorities.
• Comfortable working in a collaborative, fast-paced environment.
• Basic knowledge of social scheduling and analytics tools is preferred.
• Passion for fashion, retail, and social media trends.

What You'll Get:

• A culture where people are accepted and encouraged to be who they are.
• Our open floor plan allows for a creative, collaborative and fun environment.
• Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
• Comprehensive wellness package including, medical, dental, vision, FSA and on-site, chiropractic and massage therapy services as well as fitness and yoga classes.
• Generous 50% employee discount and access to employee-only sales.
• Support the causes you're passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
• Child Care Discount at participating locations.
• Tuition reimbursement program
• Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
• Work and learn alongside industry leading executives while making huge strides in impacting the lives of women.
• You'll be challenged and grow. Opportunity for upward mobility available at all levels of the organization.

Pay range: $21.51 - $26.31

We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned. Our company participates in E-Verify. If the links below do not work, please copy and paste the following URLs in a new browser window:

E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf

Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf

California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf

EEO Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf