Social Services Analyst 1/2-EC

Social Services Analyst 1/2-EC

Salary

$2,838.00 - $5,113.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

LDOE50523454-090326EL-EC

Department

Education-State Activities

Opening Date

09/03/2026

Closing Date

9/10/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

This position is located in Baton Rouge, LA

Office of Early Childhood Operations

Job Focus Area

At the Louisiana Department of Education - Early Childhood, our mission is to provide Louisiana families who are income disadvantage access to high quality child care. This allows parent to pursue employment or further their education. We are looking for a Social Service Analyst with compassion, great communication, and analytical skills as they assist our Louisiana families in obtaining child care assistance.

Applicants with the following experience are encouraged to apply:

• The preferred candidate should have administrative experience and/or professional experience. Knowledge of the Child Care Assistance Program (CCAP), CAFÉ, CAPS, and/or Eligibility Certification is preferred but not required. Basic knowledge of MS Office and Google Sheets.

Candidates with the following skills and competencies are encouraged to apply:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.
• Acting with Ethics and Integrity:The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.

Minimum Qualifications

Three years of experience in social services; OR

Six years of full-time experience in any field; OR

A bachelors degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

As a Social Service Analyst, you will:

• Review and process Child Care Assistance Program (CCAP) applications to determine eligibility in accordance with program policies and procedures.

• Utilize eligibility verification tools, including LINKS and The Work Number, to verify client information.

• Review, verify, and accurately calculate and budget income reported by applicants and participants.

• Review and process Change Reports when clients report changes to their household, income, or other case circumstances.

• Contact clients as needed to verify information, obtain required documentation, and provide guidance and education regarding the application and eligibility process.

• Participate in ongoing training to maintain and expand your knowledge of CCAP policies, procedures, and eligibility requirements.

• Have opportunities to attend child care conferences and events, engage with Louisiana families and child care providers, and gain a broader understanding of the early childhood system.

Position-Specific Details:

Appointment Type: Probational, Promotional, or Job Appointment. The person hired for this position is expected to regularly report to the Baton Rouge office. Current permanent classified state employees may be required to accept a probationary appointment, if selected.

Career Progression: This position participates in a Career Progression Group. As part of a Career Progression Group,vacancies may be filled from this recruitment as a Social Services Analyst 1/2 depending on the level of experience of the selected applicant.

Work Schedule: Work hours are Monday - Friday. Work hours will be determined.

Compensation: The salary offered will be determined based on qualifications and experience.

Social Services Analyst 2 (SS-411)

Hourly: $17.52 - $31.57

Monthly: $3,037- $5,472

Annually: $36,442 - $65,666

Note regarding the advertised pay range:The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities.

You may attach a resume; however, only the information listed on the online application will be considered to determine qualification. All education, prior experience, including dates related to education and prior experience MUST be listed in the online application.

Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Note: Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.

Contact Information:

For further information about this vacancy contact:

Louisiana Department of Education - Human Resources

PO Box 96064

Baton Rouge, LA 70804

lodejobs@la.gov

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

I understand that information on this application may be subject to investigation and verification and that any misrepresentation or material omission, including on my responses to supplemental questions, may cause my application to be rejected, my name to be removed from the eligible register, and/or subject me to disqualification from future job opportunities and/or dismissal from state service.

• Yes
• No

02

Do you have experience working in a professional work setting environment?

• Yes
• No

03

If you answered YES to the previous question, please describe your experience including the number of years. Reference this experience from your application (not resume). If you answered NO, enter "N/A".

04

Do you have any experience in customer service?

• Yes
• No

05

If you answered YES to the previous question, please describe your experience including the number of years. Reference this experience from your application (not resume). If you answered NO, enter "N/A".

06

AEI - 26: Acting with Ethics and Integrity - How well do you make choices that reflect ethical standards, integrity, and honesty-even when it's difficult or inconvenient?

• I ignore ethical standards, withhold information, or show bias or poor judgment.
• I follow rules, share information, and try to avoid ethical missteps.
• I act with integrity, respect confidentiality, and treat people fairly.
• I promote ethics, model transparency, and help others act with fairness across teams.

07

AEI - 26: Acting with Ethics and Integrity - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

08

CE - 26: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.
• I share main ideas clearly and adapt to the audience when reminded.
• I communicate clearly, listen actively, and explain complex ideas well.
• I craft messages that connect, inspire, and drive action across audiences.

09

CE - 26: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

10

DA - 26: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

• I avoid responsibility, deliver poor work, and resist feedback.
• I take ownership when prompted and meet basic expectations.
• I own results, meet standards, and respond to feedback professionally.
• I drive high performance, prevent issues, and model accountability.

11

DA - 26: Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

12

FPP - 26: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

• I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
• I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
• I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
• I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.

13

FPP - 26: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

14

MT - 26: Managing Time - How well do you manage your time, meet deadlines, and prioritize your work?

• I miss deadlines, struggle to prioritize, and don't use tools to manage my time.
• I complete some tasks but need reminders or get distracted by low-priority activities.
• I plan and complete work on time using tools and strategies to stay focused and on track.
• I balance competing demands, adapt to shifting priorities, and model strong time habits under pressure.

15

MT - 26: Managing Time - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

16

Are you a current employee of the Louisiana Department of Education? Please note - teachers and other employees of the school system are NOT considered employees of the LA Department of Education:

• Yes
• No

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm