Social Services Analyst Supervisor

Social Services Analyst Supervisor

Salary

$3,980.00 - $7,173.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

LDOE50501110-072926EL-EC

Department

Education-State Activities

Opening Date

07/29/2026

Closing Date

8/9/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

This position is located in Baton Rouge, LA

Office of Early Childhood Operations

Job Focus Area

This supervisor coordinates the overall operations and programmatic functions of the eligibility aspects of the Child Care Assistance Program (CCAP). This work involves the direct supervision of Social Service Analysts 1, 2, and 3 positions and various clerical positions. The supervisor oversees the assessment, evaluation, and provision of CCAP to eligible families. The supervisor ensures, through the monitoring and review of individual analyst workloads, the accuracy and timeliness of providing child care assistance.

Applicants with the following experience are encouraged to apply:

The preferred candidate should have at least one year of administrative experience. Knowledge of the Child Care Assistance Program (CCAP), CAFÉ, CAPS, and/or Eligibility Certification are preferred but not required. Basic knowledge in Word, Excel, Powerpoint, Google Slides and Outlook are also preferred.

Candidates with the following skills and competencies are encouraged to apply:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Developing Performance: Builds the future potential of others by supporting long-term growth, skill development, and career progression.
• Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.
• Leading Effective Teams: The ability to build, guide, and motivate teams to achieve goals through collaboration, accountability, and shared purpose.
• Managing Performance: The ability to plan, monitor, and document employee performance throughout the year.

Minimum Qualifications

Six years of experience in social services; OR

Six years of full-time experience in any field plus three years of experience in social services; OR

A bachelors degree plus three years of experience in social services; OR

An advanced degree in a social sciences field plus two years of experience in social services.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Supervises Social Services Analysts in a specified unit or geographical area through training, assigning, reviewing, and evaluating work performance. Responsibility may extend to multiple parishes.

• Keeps abreast of all aspects of assigned program and its relatedness to other agency programs and community resources, both public and private. Responsible for maintenance of acceptable standards for assigned program.

• Assumes lead responsibility for the conciliation procedure to resolve disputes related to an individuals participation in their assigned program. Interviews complainants and investigates for resolution.

• Prepares required reports relative to assigned unit activities. Reviews and analyzes records for quality assurance. Compiles data and statistical information for written reports.

• Orients staff in all areas of staff development functions. Conducts individual and group conferences with staff to increase their skill and efficiency.

• Maintains working relationships with local, state, and federal agencies both in the public and private sector.

• Participates in the recruitment, appointment, promotion, discipline, and dismissal of staff in accordance with Department and Civil Service Rules.

Position-Specific Details:

Appointment Type: Probational, Promotional, or Job Appointment. The person hired for this position is expected to regularly report to the Baton Rouge office. Current permanent classified state employees may be required to accept a probationary appointment, if selected.

Work Schedule: Work hours are Monday - Friday. Work hours will be determined.

Compensation: The salary offered will be determined based on qualifications and experience.

Note regarding the advertised pay range: The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy contact:

Louisiana Department of Education - Human Resources

PO Box 94064

Baton Rouge, LA 70804

ldoejobs@la.gov

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

I understand that information on this application may be subject to investigation and verification and that any misrepresentation or material omission, including on my responses to supplemental questions, may cause my application to be rejected, my name to be removed from the eligible register, and/or subject me to disqualification from future job opportunities and/or dismissal from state service.

• Yes
• No

02

Do you have experience in leading a team?

• Yes
• No

03

If you answered YES to the previous question, please describe your experience including the number of years. Reference this experience from your application (not resume). If you answered NO, enter "N/A".

04

Do you have experience in conflict resolution?

• Yes
• No

05

If you answered YES to the previous question, please describe your experience including the number of years. Reference this experience from your application (not resume). If you answered NO, enter "N/A".

06

Are you available for travel to in-state conferences if needed?

• Yes
• No

07

DPe: Developing Performance - How well do you support others performance, give feedback, and help them grow in their roles?

• I miss goals, avoid giving clear feedback, overlook performance issues, and provide little support for development.
• I set goals and give feedback to support accountability, monitor performance, and address gaps
• I give clear, balanced feedback, review work quality, and support individual growth through learning opportunities.
• I connect development to strategy, use coaching and data to improve performance, and build future capabilities.

08

DPe: Developing Performance - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

09

DR: Driving Results - How well do you set goals, stay focused, and follow through-especially when faced with challenges or competing demands?

• I struggle to set direction, miss deadlines, avoid challenges, or resist feedback.
• I set basic goals, make some progress, and accept feedback when supported.
• I set clear goals, stay focused, take ownership of results, and use feedback to improve.
• I set bold goals, lead progress, push through setbacks, and help others learn from challenges.

10

DR: Driving Results - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

11

LET: Leading Effective Teams - How well do you guide and support teams to work together and reach shared goals?

• I struggle to provide direction, build trust, or communicate effectively. I avoid delegation or decision-making.
• I offer basic guidance and occasional feedback, but sometimes delay addressing issues or miss important gaps.
• I set clear direction, encourage teamwork, communicate well, make sound decisions, and delegate tasks effectively.
• I build high-performing teams, empower others, adapt communication to the situation, and lead with vision and trust.

12

LET: Leading Effective Teams - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

13

MP: Managing Performance - How well do you set expectations, provide feedback, and document employee performance?

• I don't clearly set expectations, I delay feedback, and I avoid using documentation systems.
• I communicate expectations, but I sometimes miss follow-through and my documentation may be incomplete or not aligned with policy
• I set clear expectations, use systems to document performance accurately, and meet all duties required by SCS and agency policies.
• I go beyond basic requirements-I reinforce expectations regularly, use multiple sources for documentation, and maintain audit-ready records that exceed policy standards.

14

MP: Managing Performance - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

15

Are you a current employee of the Louisiana Department of Education? Please note - teachers and other employees of the school system are NOT considered employees of the LA Department of Education:

• Yes
• No

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm