Social Services Navigator

Job Brief: Social Services Navigator

Responsible for screening and assisting members with low-acuity social and non-medical needs to eliminate barriers for members and families in the Georgia Region. Activities include planning and coordinating the social services and community resources necessary to respond to an individual member's health care needs to ensure continuity of care and the most efficient and effective use of resources. In addition, responsibilities include interacting with physicians, members/families, complex case managers, home care reviewers, inpatient care coordinators, medical office staff, and other Kaiser Permanente staff, member/family and others, and promotion of a high level of member satisfaction.

Summary:

The Southeast Permanente Medical Group (TSPMG) is one of Georgia's largest independent, physician-owned, multi-specialty medical groups. More than 700 physicians and 300 associate practitioners work together in a unique integrated care model to provide high-quality care to Kaiser Permanente members. Our focus is on long-term health, effective prevention, diagnosis and treatment of disease. Care is delivered across 40+ specialties at 26 medical offices featuring state-of-the-art equipment, labs, imaging services, and pharmacies. We also provide surgical services and around-the-clock care at some of the area's top hospitals. We invite applications for the Social Services Navigator primarily at our Duluth, GA - Gwinnett Medical Office.

About the area:

Atlanta, our home for more than 40 years, is a thriving metropolis that blends southern charm with modern art, music, and culture….where Southern charm meets big-city energy. From its iconic skyline and rich civil rights history to a buzzing food scene and world-class arts, Atlanta is a city that never stops moving. Home to Fortune 500 companies, a booming tech and film industry, and a strong academic presence, Atlanta offers exceptional professional opportunities. With a major international airport and a culture that values balance, Atlanta is a smart move for professionals ready to grow and thrive.

What You Can Expect:

• Performs assessment for non-medical social service needs as requested by providers and departments including but not limited to Oncology and Palliative Care.
• Assisting LCSW/LMSW and MSW with long term planning and identifying appropriate community resources
• Communicates social services interventions to the member/family and makes changes as appropriate.
• Identifies, integrates, and coordinates Kaiser Permanente and community health care resources and services for members and works in conjunction with utilizing Thrive Local (Community Support Hub).
• Addressing SDOH -food insecurity, financial, transportation, utilities by accessing KP Resources and the Community that are impacting the quality of life with serious ill members.
• Using screening tools that exist in KPGA Health Connect and address the social/low acuity non-medical needs.
• In-person position requiring some travel to the different Medical Offices in the Kaiser Permanente Region to meet with patients and families as appropriate

Minimum Requirements:

• High School diploma required, associate degree or BSW, preferred
• Knowledge of community resources, required
• At least 2 years' experience in a health care setting
• Working knowledge of all relevant federal, state, and local regulatory requirements including Medicare/HCFA
• Functional knowledge of computers
• BLS

TSPMG Administrative Staff:

• Are committed to supporting our practice of providing care of the highest quality

• Provide excellence in service

• Are honest and ethical and show Integrity in their actions

• Demonstrate accountability for their performance

• Dedicated to the success of the Team

We Provide You:

• Competitive compensation which considers an applicant's skills and qualifications, certain degrees and certifications, training, market data, and other relevant factors

• Comprehensive benefits including medical and dental insurance, a pension plan and 401(k), life insurance, short- and long-term disability

• Generous paid time off

• Many additional benefits that support your work/life balance

TSPMG is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status. We maintain a drug and nicotine free workplace and perform pre-employment substance abuse testing and background checks.