GENERAL JOB DESCRIPTION Reports to: Program Director / LCSW
Department: Social Services
FLSA Status: Non-Exempt
Employment Status: Full-Time
Position Title: Client Care Coordinator Position Status: Essential
Home/Life Services Inc. established in 1995, is a community-based, human services organization committed to improving the economic and social health of families impacted by homelessness. Operating from a client centered perspective, Home/Life provides a safe and therapeutic environment that supports the social and economic independence of its families served. By developing and implementing innovative services and programs within our Families with Childrens facilities, we provide case management and job counseling, as well as help our families access the economic housing support that allows them to enter and stay in permanent housing.
Under the direction of the Program Director and LCSW, The Client Care Coordinator will assess each family to understand their strengths and determine their service needs
DUTIES AND RESPONSIBILITIES
The responsibilities of the Client Care Coordinator include but not limited to:
Administrative:
Conducts risk assessments
Collaborates with the Administration on for Childrens Services (ACS) and/or preventive service agencies when a childs welfare is involved
Makes referrals and appropriate community linkages
Communicates and collaborates with service providers to enhance engagement and ensure quality services
Prepares families and children to accept services
Leadership and Staff Development:
Facilitates a team review of the biopsychosocial assessment
Facilitates group work (e.g., with young people, with fathers, etc.)
Coordinates safety planning when needed
Provides educational trainings to staff
Programmatic Achievement:
Completes comprehensive biopsychosocial assessment with each family to understand strengths and Service Needs
Provides short-term counseling, crisis intervention, risk assessment, safety planning and psycho education (not psychotherapy)
Participates in ACS conferences acting as an advocate for families
Facilitates quarterly family meetings with shelter staff to discuss planning efforts and progress
Prepares exit packets for families moving to permanent housing
Responsible for escorting clients to therapy sessions, particularly for those nervous about attending their first appointments.
In the event of an emergency, Essential Employees are required to report to work as scheduled
Duties and responsibilities are subject to change based upon assessment of company needs
SKILLS AND QUALIFICATIONS
Masters Degree in Social Work from an accredited school of Social Work
Must be a Licensed Master Social Worker (LMSW)
Knowledge of child and adolescent development; emotional/behavioral health; mental health, parent child relationships; family dynamics and diagnostic classification
Strong expertise in strength-based, solution-focused, and family-centered practice
Knowledge of guidelines, policies and regulations relating to child welfare, safety, permanency and wellness
Knowledge and experience with group-work, as well as, working with diverse cultures and ethnicities
Must be able to communicate effectively (verbally and in writing)
