Retail and Marcom Engineering, an IS&T team, builds and operates the systems and experiences that connect Apples products with its customers. The team owns the technology behind both Apples online and physical stores and drives the interactive marketing experiences and tools that keep creative operations moving. Together, those functions deliver the technology behind every product story Apple tells and every purchase a customer makes.
Marcom is the creatively-led global team that oversees Apples global consumer marketing, ensuring flawless execution of world-class communications that reach hundreds of millions of customers daily across all platforms. As Marcoms technology arm, Marcom Platforms & Services (MP&S) is an IS&T team specializing in advertising, marketing, production, social, and operations technology capabilities.
We bridge creative storytelling with technical excellence, enabling seamless consumer experiences across owned and partner channels. Marcom and MP&S are working cross-functionally to build the future of marketing communications through innovative solutions. Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.
In the role of Software Support Engineer, you will play an integral part in Marcom's internal tools, by troubleshooting and communicating with the users and stakeholders. In this role, you will be responsible for creating, reviewing, and modifying documentation corresponding to the applications' usage, replying to users' questions, and communicating with the development team to provide solutions. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.5+ years of relevant work experience. Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback). Basic coding knowledge of the Ruby on Rails framework. Proven knowledge of MySQL and Postgres databases. B.S in Computer Science, Computer Engineering or similar or equivalent related work experience.Excellent follow-through, organizational ability, and flexibility in a dynamic, demanding environment. Strong desire to work in a fast-paced environment with multiple releases a week. Excellent analytical and problem-solving skills. Firm understanding of security best practices and vulnerabilities. Experience with monitoring tools (e.g., Splunk).
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.