Software Customer Advocate

Hybrid | Chicago, IL | Full-Time | $22-$24/Hour | Excellent Benefits

Are you passionate about building strong customer relationships and helping clients maximize the value of their software solutions? Do you thrive in a fast-paced environment where organization, communication, and customer advocacy are key to success?

Labelmaster is seeking a Software Customer Advocate to join our growing software team. In this role, you will be responsible for managing customer renewals, supporting account retention efforts, identifying expansion opportunities, and ensuring customers have a seamless experience throughout the renewal process. You'll serve as a trusted partner to customers while collaborating closely with Sales, Operations, and internal stakeholders to drive customer success and long-term business growth

This is more than a customer service position. You'll play a critical role in renewing software subscriptions, coordinating quotes and ordering documents, maintaining accurate customer records, and proactively helping customers overcome challenges that could impact their continued use of our solutions.

At Labelmaster, we're dedicated to making the world safer by helping organizations navigate the complexities of hazardous materials and dangerous goods compliance through innovative software solutions.

What You'll Do

• Manage a portfolio of software renewal accounts and ensure timely completion of renewals nationwide.
• Review customer usage, subscription history, and renewal information to recommend appropriate renewal solutions.
• Partner with the sales team to process orders, prepare customer quotes, and support activation activities.
• Coordinate new supplier setup, documentation, and system updates.
• Proactively engage customers ahead of subscription expiration dates to drive retention and renewal success.
• Educate customers on product options, services, and solutions that support their evolving business needs.
• Identify account growth opportunities and connect qualified leads with the appropriate sales representatives.
• Maintain accurate customer, subscription, and renewal records within company systems and CRM platforms.
• Coordinate renewal quotes and ordering documentation to ensure timely processing and execution.
• Partner with internal teams to resolve customer concerns and improve overall customer satisfaction.

• 2-4 years of sales, account management, customer success, or related experience.
• High school diploma, GED, or equivalent experience.
• Strong customer service and relationship-building skills
• Excellent verbal, written, phone, and interpersonal communication skills.
• Ability to manage multiple priorities while maintaining attention to detail and accuracy.
• Strong organizational and time-management skills.
• Experience working with CRM systems and Microsoft Office applications
• Ability to work independently while collaborating effectively with cross-functional teams.

• Undergraduate degree or equivalent work experience
• Experience with subscription-based software products or SaaS environments.
• Familiarity with Microsoft Business Central (BC) and Microsoft Customer Engagement (CE).
• Background in renewals, customer retention, inside sales, or account management.

• Competitive hourly pay of $22-$24 per hour.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Paid holidays and generous PTO.
• Opportunities for professional growth and advancement.
• Collaborative, team-oriented culture.
• Exposure to innovative software solutions and technology.
• Opportunity to make a direct impact on customer retention and business growth.
• Join a stable and growing organization dedicated to safety, compliance, and customer success.

• A customer-focused professional who enjoys helping clients succeed
• Highly organized and comfortable managing multiple priorities.
• Assertive, energetic, and resilient when navigating challenges.
• Self-motivated and able to work independently.
• Detail-oriented with a strong sense of accountability.
• Dependable, professional, and committed to providing exceptional customer experiences.

Ready to make an impact? Apply today and help our customers get the most value from their software solutions while supporting the growth and success of Labelmaster's software business

 

EEO Employer – Veterans and IWD are strongly encouraged to apply

Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing jhollins@labelmaster.com.

Pay Transparency Policy Statement - The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Acknowledgements & Consent

American Labelmark Company (ALC) will not consider your application for employment unless you read and sign the following. I acknowledge that any employment offer is:

Solely for at-will employment and I understand that this means that either ALC or I may terminate my employment at any time for any or for no reason. This understanding cannot be altered by anyone unless it is in writing and signed by the President of ALC; and

Conditional on the satisfactory result of any drug and/or alcohol, medical examinations, other tests, educational requirements, educational verification, satisfactory references, and other obligations ALC may require. I agree to sign and execute the following form included with this application packet: Consent to Drug and Alcohol Testing.

I affirm that the information I have provided in seeking employment with ALC (including this application form and any accompanying documents such as my resume) is correct and that any false or misleading information, including omissions may result in my not being hired or, if already hired, in my dismissal.

I have no obligation to any former employer or to any other person that would prevent me from fully performing my duties to American Labelmark Company(ALC). I am not subject to any outstanding agreement or restrictive covenant inconsistent with the terms of ALC employment. Should I fail to disclose the existence of a third party obligation, whether enforceable or not, for cause.

I authorize investigation and verification of the information I provide in this and other documents relating to my application for employment. I authorize, now and in the future, all persons, companies, schools, former employers, credit bureaus and law enforcement agencies to provide ALC with information about me and I release each of the above from any liability for doing so now and in the future. I also authorize ALC, now and in the future, to provide information about me to conduct the investigation and verification process. I understand the public websites may be reviewed to gather information for this application and I release ALC from any liability for doing so.

If I am hired, I will completely read and remain familiar with ALC's Employee Handbook and other policies as issued or amended. Please direct any questions to Human Resources at 800-358-6200 x2300

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