Job Description
Do you want to build the next generation of Agentic AI developer and operations tools?
We are the AWS DevOps Agent Chat team under the Agentic AI DevOps organization. We"re building intelligent DevOps assistance through Agentic Chat that transforms how customers interact with their AWS DevOPS Agent space or AWS infrastructure. Our AI teammate is always available, understands context across investigations, provides real-time insights, and helps prevent incidents before they occur.
As a Software Development Engineer on our team, you"ll work directly with Large Language Models (LLMs) and build agents that enhance customer experiences at scale. You will leverage your deep technical expertise to design and deliver reliable, scalable, and highly performant AI systems. You"ll work extensively with AWS Agent Core, Amazon Bedrock, prompt engineering techniques, and agentic solutions while collaborating closely with Applied Scientists and AI experts. You will build rapid prototypes and proofs of concept in partnership with technology leaders across the team, tackling challenging, novel problems every day alongside multiple technical teams at AWS.
We are looking for a talented Software Development Engineer with a strong technical background, customer obsession, and bias for action. You should have a proven track record of delivering robust solutions quickly. Strong judgment and communication skills, long-term technical vision, and relentless focus on engineering and operational excellence are essential for success in this role. You will demonstrate technical proficiency, mentor and grow junior engineers, champion software development best practices, and iterate quickly to deliver results.
We foster a collaborative environment where innovation thrives and technical excellence is the standard. Every team member has the opportunity to shape the future of AI-powered DevOps while maintaining work-life balance and pursuing continuous learning.
Key job responsibilities
Design and build innovative AI-powered technologies in a large distributed computing environment that deliver meaningful customer impact.
- Develop LLM-based content generation workflows that are reliable, scalable, and performant.
- Partner with Applied Scientists to implement prompt tuning and LLM-as-a-judge techniques that power intelligent user experiences.
- Collaborate with cross-disciplinary teams across Amazon to conceive, design, and bring innovative products and services to market.
- Solve broadly defined problems by designing and coding the right solutions with sound technical judgment.
- Work in an agile environment to deliver high-quality software quickly while maintaining engineering excellence.
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
About the team
The Planes team builds the control plane, data plane, integrations and triage agent that let AWS DevOps Agent operate safely inside thousands of customer environments.
Numbers & Facts
| Location | Seattle, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
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