Software Development Engineer, Amazon Connect Team

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

This role is on Amazon Connect Analytics team that builds the works on data and insights for Amazon Connect. Team owns stack that powers Amazon Connect reporting, insights and prediction platform.

Key job responsibilities

Designing developing and maintaining complex software systems that power Amazon Connect"s Analytics platform. Architecting and implementing robust scalable and efficient software solutions. Collaborating with cross-functional teams including product managers, designers and other engineers to deliver high-quality software. Continuously improving coding practices testing methodologies and development processes. Staying up-to-date with the latest industry trends technologies and best practices.

A day in the life

As a Software Development Engineer you will contribute to all aspects of the software development lifecycle including building an architectural vision and roadmap clarifying requirements applying design patterns development documentation testing and continuously supporting and improving our operations. You will leverage Amazon"s industry-leading technologies to build systems at scale.

About the team

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