Software Development Engineer - Customer Success Platforms

PROLIM Global Corporation (www.prolim.com) is currently seeking Software Development Engineer - Customer Success Platforms for location, San Jose, CA, United State location for one of our Top clients.

Location: San Jose, CA | Hybrid

Duration: 6 Months (With Possible Extension)

Job Type: Contract

Experience Required: 10 Years

Job Summary:

We are seeking a highly skilled Software Development Engineer to design, develop, integrate, and scale solutions within our Customer Success Management (CSM) ecosystem. The primary platform is Gainsight NXT, with integrations across Microsoft Azure, Microsoft Dynamics, Databricks, SnapLogic, and enterprise middleware.

The ideal candidate will have strong software development and data engineering expertise, hands-on experience with APIs and enterprise platforms, and the ability to build scalable integrations and data pipelines. Experience with AI/ML solutions supporting enterprise workflows is highly valued.

Key Responsibilities

• Design, develop, and maintain scalable solutions within the Gainsight NXT and Customer Success ecosystem.
• Build integrations between Gainsight, CRM platforms, enterprise applications, and data platforms.
• Develop and optimize data pipelines using Databricks, Spark, Azure, and related technologies.
• Develop REST APIs, microservices, and event-driven integrations.
• Configure and extend Gainsight NXT and integrate it with Microsoft Dynamics or other CRM platforms.
• Develop middleware/iPaaS integrations using SnapLogic or equivalent platforms.
• Design and optimize data models, SQL queries, and backend services.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Develop data-driven dashboards and user interfaces using JavaScript, React, Angular, or equivalent technologies.
• Troubleshoot complex integration, data, and application issues and optimize system performance.
• Contribute to AI/ML-driven solutions and automation within Customer Success workflows.
• Follow enterprise software development, security, testing, and deployment best practices.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 8-10 years of software development experience in enterprise or SaaS environments.
• Strong programming experience with SQL, Python, Java, or C#.
• Experience with REST APIs, microservices, and event-driven architectures.
• Strong experience with enterprise integrations and data pipelines.
• Experience with cloud platforms, preferably Microsoft Azure.
• Experience with Databricks and Spark or similar distributed data technologies.
• Experience with CRM platforms such as Gainsight NXT, Salesforce, or Microsoft Dynamics.
• Experience with SnapLogic or similar middleware/iPaaS platforms.
• Strong debugging, problem-solving, and performance optimization skills.

Preferred Qualifications

• Hands-on Gainsight NXT configuration and development experience.
• Experience integrating Gainsight with CRM and enterprise data platforms.
• Experience with Microsoft Dynamics configuration and integrations.
• Frontend development experience with JavaScript, React, Angular, or equivalent.
• Experience building data-driven dashboards and analytics solutions.
• Experience with AI/ML applications for enterprise workflows.
• Experience working in Customer Success, CRM, SaaS, or enterprise platform environments.

About PROLIM Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.