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Software Development Manager, Luna

Amazon.com Inc
  • Seattle, WA
    8 days ago

    Job Description

    The Luna Streaming Instance Provisioning Service (SIPS) team is looking for a Software Development Manager to lead a team of engineers responsible for the critical control-plane systems that power Amazon"s cloud gaming platform. SIPS sits at the heart of the game streaming stack, owning streaming capacity and infrastructure, customer routing, session management, and queuing systems that work together to connect customers to the right streaming resources with high availability and low latency.

    As the Software Development Manager for SIPS, you will own the technical direction, execution, and operational excellence of large-scale distributed systems responsible for managing the end-to-end streaming session lifecycle. This includes determining where customer sessions should be routed, allocating and managing GPU-based compute capacity across AWS regions, orchestrating streaming sessions, and managing customer queues when capacity is constrained.

    You will lead the evolution of intelligent routing and capacity management systems that make real-time decisions based on customer location, latency, capacity availability, game requirements, infrastructure health, and other signals. You will also drive improvements to session management and queuing mechanisms to provide a reliable customer experience during both normal operations and periods of high demand.

    The team operates large-scale GPU-based EC2 fleets across multiple AWS regions and plays a critical role in major game and product launches. You will partner closely with senior engineers and teams across Streaming, Game Publishing, AWS infrastructure, and EC2 to anticipate demand, improve fleet utilization, address infrastructure constraints, and ensure the platform can scale reliably as the business grows.

    This role provides an opportunity to solve challenging distributed-systems problems across routing, scheduling, capacity management, session orchestration, queuing, resiliency, and infrastructure automation. You will define the long-term technical roadmap for these systems while driving improvements in availability, scalability, operational efficiency, and infrastructure cost.

    As a people leader, you will hire, develop, and mentor engineers, establish strong engineering and operational practices, and create clear ownership across the team"s services. The ideal candidate combines strong people leadership with a solid technical background in distributed systems, cloud infrastructure, large-scale scheduling or routing systems, and highly available customer-facing services.

    Key job responsibilities

    • Lead the SIPS engineering team responsible for critical streaming control-plane systems, including customer routing, session management, queuing, capacity management, and fleet infrastructure.
    • Own the technical vision, architecture, roadmap, and execution for highly available distributed systems supporting large-scale game streaming workloads.
    • Drive intelligent routing and session placement strategies using customer latency, capacity availability, game requirements, and infrastructure health to deliver a reliable and low-latency streaming experience.
    • Own session lifecycle and queuing systems, ensuring the platform scales effectively during demand spikes, capacity constraints, infrastructure failures, and major game launches.
    • Drive capacity planning, provisioning, allocation, and fleet utilization across GPU-based EC2 infrastructure while balancing customer experience, availability, and infrastructure cost.
    • Improve platform scalability, resiliency, automation, observability, and operational excellence, reducing manual operations and preventing recurring customer-impacting issues.
    • Partner with Streaming, Game Publishing, Product, EC2, and other AWS infrastructure teams to deliver cross-organizational initiatives and ensure capacity and infrastructure readiness for major launches.
    • Establish mechanisms and metrics for availability, latency, queue experience, capacity readiness, utilization, and operational health.
    • Hire, mentor, and develop engineers, establish clear ownership and strong engineering practices, and build a high-performing team capable of solving complex distributed systems and infrastructure challenges.

    About the team

    SIPS is a 9-member engineering team responsible for core control-plane systems that power Amazon"s cloud gaming platform. The team owns customer routing, session management, queuing, capacity management, and fleet infrastructure, enabling reliable and low-latency game streaming at scale. We solve complex distributed systems and infrastructure challenges across scalability, availability, capacity efficiency, and cost optimization. SIPS works closely with Streaming, Game Publishing, Product, EC2, and other AWS infrastructure teams to support major launches and continuously improve the customer streaming experience.

    Numbers & Facts

    LocationSeattle, WA
    IndustryRetail
    Company Size10,000 employees or more
    Year Founded1994
    Websitehttp://Amazon.com/militaryroles

    About Company

    At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

    Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

    It’s Always Day 1
    At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

    Our Leadership Principles
    Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

    Skills

    • Amazon Elastic Compute Cloud (EC2)unmatched
    • Amazon Web Services (AWS)unmatched
    • Automationunmatched
    • Business Growthunmatched
    • Business Operationsunmatched
    • Capacity Managementunmatched
    • Capacity Utilizationunmatched
    • Cloud Computingunmatched
    • Continuous Improvementunmatched
    • Cost Controlunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Distributed Computingunmatched
    • GPU (Graphics Processing Unit)unmatched
    • Gamingunmatched
    • High Availabilityunmatched
    • Large-Scale Systemsunmatched
    • Leadershipunmatched
    • Mentoringunmatched
    • Metricsunmatched
    • Operational Strategyunmatched
    • Process Improvementunmatched
    • Product/Service Launchunmatched
    • Software Developmentunmatched
    • Systems Administration/Managementunmatched
    • Team Lead/Managerunmatched
    • Vehicle Fleetsunmatched

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