Job Description
Job Title: Software Engineer
Job Location: 100% Remote
Project Duration: 12 months contract with possible extension
JOB DESCRIPTION
Summary
This job is an integral member of the Enterprise Technology & Operation's Digital team, within an agile software engineering team, responsible for building and supporting complex, scalable software applications across the Chat Platform. The incumbent will serve as a full-stack Software Engineer and will support the entire chat platform ecosystem, including real-time communication layers and client-side SDK integrations.
Responsibilities include designing solutions, executing technical development using GCP, TypeScript, Node.js, Dialogflow CX/GECX/AI, WebSockets, and Web/iOS/Android SDKs, managing system integrations, and performing independent troubleshooting. The role requires taking an enterprise-wide architectural view, participating in the full software application build process from idea generation to deployment, and adhering to coding standards set forth by Principal, Lead and Senior Engineers.
Essential Responsibilities
Full-Stack Development & Engineering: Design, develop, and test robust applications for the Chat Platform. Write clean, scalable code in TypeScript, Node.js and Python adhering to established coding standards and performing code reviews.
Real-Time Communications & SDK Integration: Design, build, and maintain real-time chat features using WebSockets. Develop, integrate, and support SDKs for Web, iOS, and Android to ensure seamless omnichannel messaging experiences.
Platform Support & Integration: Assist in supporting the Chat Platform Build and maintain system integrations across various enterprise channels and backend services.
AI & Conversational Engineering: Utilize Dialogflow CX / GECX / AI technologies to build intelligent conversational flows, integrating advanced AI capabilities into the broader platform architecture.
Independent Troubleshooting & Problem Solving: Proactively diagnose, troubleshoot, and resolve complex technical issues independently across the full stack—from backend Node.js services and WebSockets down to client SDKs.
Agile Participation: Actively participate in all scrum ceremonies, sprint planning, task estimation, and execution within Jira, digital.ai Agility, or RTC. Communicate issues and blockers to the Scrum Master in a timely manner.
Collaboration & Best Practices: Apply software development best practices including source control management, unit testing, build processes, and operations. Mentor or guide junior team members as needed.
Education & Qualifications
Required Education: Bachelor's Degree in Computer Science, Information Technology, or a closely related discipline
Experience Requirements
3+ years of professional experience in software development, including design and analysis of algorithms, data structures, and design patterns.
Preferred Technical Stack:
Strong proficiency in TypeScript, Node.js and Python.
Hands-on experience with Google Cloud Platform (GCP).
Experience implementing and maintaining Dialogflow CX / GECX / AI solutions.
Experience integrating, supporting, or consuming SDKs for Web, iOS, and Android.
Experience with system integrations, web services technologies (REST, HTTPS, JSON), Web Sockets, and NoSQL/SQL databases.
Strong track record of independent troubleshooting and supporting production-grade, consumer-facing applications.
Experience working within Agile/Scrum development methodologies.
Job Location: 100% Remote
Project Duration: 12 months contract with possible extension
JOB DESCRIPTION
Summary
This job is an integral member of the Enterprise Technology & Operation's Digital team, within an agile software engineering team, responsible for building and supporting complex, scalable software applications across the Chat Platform. The incumbent will serve as a full-stack Software Engineer and will support the entire chat platform ecosystem, including real-time communication layers and client-side SDK integrations.
Responsibilities include designing solutions, executing technical development using GCP, TypeScript, Node.js, Dialogflow CX/GECX/AI, WebSockets, and Web/iOS/Android SDKs, managing system integrations, and performing independent troubleshooting. The role requires taking an enterprise-wide architectural view, participating in the full software application build process from idea generation to deployment, and adhering to coding standards set forth by Principal, Lead and Senior Engineers.
Essential Responsibilities
Full-Stack Development & Engineering: Design, develop, and test robust applications for the Chat Platform. Write clean, scalable code in TypeScript, Node.js and Python adhering to established coding standards and performing code reviews.
Real-Time Communications & SDK Integration: Design, build, and maintain real-time chat features using WebSockets. Develop, integrate, and support SDKs for Web, iOS, and Android to ensure seamless omnichannel messaging experiences.
Platform Support & Integration: Assist in supporting the Chat Platform Build and maintain system integrations across various enterprise channels and backend services.
AI & Conversational Engineering: Utilize Dialogflow CX / GECX / AI technologies to build intelligent conversational flows, integrating advanced AI capabilities into the broader platform architecture.
Independent Troubleshooting & Problem Solving: Proactively diagnose, troubleshoot, and resolve complex technical issues independently across the full stack—from backend Node.js services and WebSockets down to client SDKs.
Agile Participation: Actively participate in all scrum ceremonies, sprint planning, task estimation, and execution within Jira, digital.ai Agility, or RTC. Communicate issues and blockers to the Scrum Master in a timely manner.
Collaboration & Best Practices: Apply software development best practices including source control management, unit testing, build processes, and operations. Mentor or guide junior team members as needed.
Education & Qualifications
Required Education: Bachelor's Degree in Computer Science, Information Technology, or a closely related discipline
Experience Requirements
3+ years of professional experience in software development, including design and analysis of algorithms, data structures, and design patterns.
Preferred Technical Stack:
Strong proficiency in TypeScript, Node.js and Python.
Hands-on experience with Google Cloud Platform (GCP).
Experience implementing and maintaining Dialogflow CX / GECX / AI solutions.
Experience integrating, supporting, or consuming SDKs for Web, iOS, and Android.
Experience with system integrations, web services technologies (REST, HTTPS, JSON), Web Sockets, and NoSQL/SQL databases.
Strong track record of independent troubleshooting and supporting production-grade, consumer-facing applications.
Experience working within Agile/Scrum development methodologies.
Numbers & Facts
| Location | Pittsburgh, PA (Remote) |
| Industry | Computer/IT Services |
| Company Size | 1 to 9 employees |
| Year Founded | 2016 |
| Website | https://www.shglobalsolutions.com |
About Company
SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:
● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems
● Professional program and project management services for large and complex projects
● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)
Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies. Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.
Skills
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