Seeking a bilingual (Spanish/English) QA Tester for IVR and call flow testing in contact center applications.
Responsibilities include executing manual IVR tests, validating prompts, routing, language accuracy, and documenting defects.
Qualifications: fluent in both languages, QA experience in contact centers preferred, strong attention to detail, and clear communication.
Role involves developing and testing software solutions, ensuring quality, and supporting release validation.
Candidates should have a bachelor’s degree with 2+ years of relevant experience; certifications are not required.
Position offers competitive pay, benefits, and a supportive, inclusive work environment. The role is based in multiple U.S. locations and requires in-office presence.