Software Support Engineer I

Come join the I.T. family at In-N-Out Burger!

The In-N-Out Burger Information Technology team has an excellent opportunity for a full-time ERP Software Support Engineer I located out of the Irvine, CA office. The Software Support Engineer I serves as a frontline technical resource primarily to provide support, identify, troubleshoot, and resolve technical issues relating to software implementation, function, and upgrades of internal systems for our stores and support departments in real time. They may also be involved in developing updates and training users on how to navigate through internal systems and software products. The Software Support Engineer associate will report to the ERP Development Supervisor.

• Previous or Current employment with In-N-Out Burger highly preferred
• Former In-N-Out associates are strongly encouraged to apply
• Must be eligible for rehire if previously employed by In-N-Out Burger

General Responsibilities

• Train in Oracle SQL and PL/SQL, basic Linux commands, and Cloud Development Platforms
• Document issues and solutions, generate reports, and maintain documentation
• Identify issues that require escalation and route them to the appropriate parties for resolution
• Provide user training on networks, systems, and applications
• Function as the point of contact ensuring software is online, maintained, and functioning
• Provide technical support, troubleshoot, diagnose, and resolve technical issues
• Use best practices and collaborate across teams as needed to meet store and support needs
• Troubleshoot issues with and support the maintenance of the ERP system while working alongside the Oracle Development Cloud team

Work Schedule + Benefits

• Full-time, Non-Exempt, Hourly
• Pay Range: $38.82/hr - $42.90/hr

The above represents the expected hourly range for this job requisition. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

• Office hours in Irvine, CA: M-F, 8:00 am - 5:00 pm
• Excellent Benefits, to include Medical, Dental, Vision, Life Insurance, FSA's, 401(k)/Profit Sharing Plan, Adoption Assistance, Education Reimbursement, Supplemental Health Plans and Pet Insurance

INO Qualifications:

• In-N-Out Burger Store experience: Active associates must be a Level 3 or higher to apply
• OSC, IT, technical, computer, or troubleshooting experience preferred
• Experience with Technical Support/Help desk preferred
• Associates must be in good standing (no written warnings within the last 6 months, 1 year preferred)

Additional Qualifications:

• Bachelor's degree in Information Systems Management, Computer Science, Business or Engineering preferred
• 1+ year of experience in software development, programming, technical support, or quality assurance (preferred)
• Understanding of PowerShell, Windows desktop operating systems
• Experience in business processes related to human resources, payroll, accounting, and inventory (preferred)

Basic proficiency in the following software and/or technology is preferred:

• Microsoft Office
• PowerShell Scripting
• Windows Desktop Operating Systems
• VS CODE
• Git and Git Hub
• HTML, CSS, Java Script, SQL
• Oracle Visual Builder Studio
• Oracle Integration Cloud

Work Location Details

In-N-Out Burger plans to bring its west coast headquarters team back together under one roof by the end of 2029. After maintaining two Southern California office locations for many years, the company will permanently close its Irvine office in 2029 and once again headquarter the company's western territory solely in Baldwin Park, California, where the company was founded in 1948.

Newly hired Associates in Irvine will be eligible to participate in the group move to Tennessee with relocation assistance or work from our western headquarters in Baldwin Park, CA, upon its opening in 2029. We are sharing this information early so candidates can make informed decisions while considering a career with In-N-Out Burger.

ABOUT In-N-Out Burger

In-N-Out Burger was founded in 1948 by Harry and Esther Snyder in Baldwin Park, California, and remains privately owned and operated. Under the direction of the Snyder family, the company has opened restaurants throughout California, Nevada, Arizona, Utah, Texas, Oregon, Colorado, Washington, Idaho, and Tennessee. In-N-Out Burger's menu has remained the same since 1948, and we have maintained a simple philosophy - serve only the highest quality product, prepare it in a clean and sparkling environment, and serve it in a warm and friendly manner. We have built a reputation for fresh, made-to-order foods prepared and served by friendly, well trained Associates.

In-N-Out Burger offers a competitive salary and comprehensive benefit package. We are an Equal Opportunity Employer by choice. Should there be a need, In-N-Out Burger will provide a reasonable accommodation to complete the interview process upon request.