We are seeking a highly capable, detail-oriented Solar Service Specialist to support our growing service department. This role is ideal for someone with hands-on solar experience who enjoys troubleshooting, solving problems, and working directly with customers and field teams.
You will work closely with our Service Team Lead and administrative support team to help manage service requests, diagnose issues, support field technicians, and ensure a high-quality customer experience from start to finish.
Key Responsibilities
Technical Support & Troubleshooting
Perform remote diagnostics and troubleshooting for residential and commercial solar PV systems
Analyze system performance data, monitoring platforms, and inverter communications
Conduct screen-share sessions with customers to guide troubleshooting steps
Support escalation cases requiring deeper technical investigation
Verify field technician findings and completed work (photos, reports, system data)
Customer Communication
Lead customer-facing Zoom calls and phone calls to explain issues and solutions clearly
Provide a calm, professional experience for customers during service issues
Translate technical findings into understandable language
Service Coordination Support
Assist in triaging incoming service requests and prioritizing work
Collaborate with Service Team Lead on job scoping and resolution strategy
Help ensure proper documentation of service cases in CRM/service platforms
Warranty & Vendor Coordination
Prepare and submit warranty claims with manufacturers (inverters, modules, etc.)
Track warranty case progress and follow through to resolution
Coordinate with vendors on technical support and replacements
Field Support & Quality Control
Review technician reports, photos, and commissioning data for accuracy and completeness
Provide feedback and support to field technicians as needed
Help maintain consistent service quality standards
Financial & Administrative Support
Assist with service job invoicing and cost tracking
Support tracking of key service KPIs (response time, resolution time, service margins)
Help ensure accurate documentation for billing and internal reporting
Qualifications
Required:
3+ years of experience in solar PV (service, installation, or engineering)
Strong understanding of solar system components (inverters, monitoring, wiring, production issues)
Experience troubleshooting solar system performance issues
Native or fluent English speaker with excellent verbal communication skills
Comfortable leading Zoom calls, phone calls, and screen-sharing sessions
Highly organized and detail-oriented
Ability to work independently
Preferred:
Experience with common inverter platforms (e.g., Enphase, SolarEdge, SMA)
Familiarity with monitoring platforms and remote diagnostics tools
Experience with warranty processes and manufacturer coordination
Basic understanding of electrical systems and NEC concepts
Experience with CRM or service management software
Exposure to service-related financial tracking or invoicing
Key Traits for Success
Strong problem-solver who enjoys diagnosing and resolving issues
Clear communicator who builds trust with customers and team members
Comfortable operating in a fast-moving, sometimes ambiguous service environment
Takes ownership of issues and follows through to resolution
Balances technical depth with practical, customer-focused solutions
Compensation & Structure
Competitive salary based on experience
Why This Role Matters
This role is critical to supporting our service team as we scale. You will help ensure our customers receive timely, professional support while enabling our field teams to operate efficiently and effectively.
Numbers & Facts
Location
Newtown, PA
Job Type
Full-time
Skills
Administrative Skillsunmatched
Billingunmatched
Billing Recordsunmatched
Commissioningunmatched
Communication Skillsunmatched
Customer Escalationsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Data Analysisunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Diagnostics Solutions/Softwareunmatched
Documentationunmatched
Electrical Engineeringunmatched
Electrical Wiringunmatched
English Languageunmatched
Establish Prioritiesunmatched
Financial Administrationunmatched
Financial Servicesunmatched
Follow Throughunmatched
Health Insuranceunmatched
Identify Issuesunmatched
Maintenance Servicesunmatched
On Site Supportunmatched
Organizational Skillsunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Managementunmatched
Quality Controlunmatched
Quality Managementunmatched
Quality Metricsunmatched
RMONunmatched
Systems Analysisunmatched
Team Buildingunmatched
Team Lead/Managerunmatched
Technical Supportunmatched
Telephone Skillsunmatched
Time Managementunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.