Solid Waste Commercial Service Delivery Manager (Management Analyst IV)

• This vacancy is in the Solid Waste Management Division.

Grade: 23 Salary Range: $72,665 - $116,991 FLSA: Exempt

Are you a strategic thinker, problem-solver, and results-driven professional with a passion for operational excellence and public service?

DeKalb County's Department of Solid Waste Management is seeking a dynamic Commercial Service Delivery Manager to help strengthen service delivery, improve operational efficiency, and support the continued advancement of our commercial solid waste services.

As the Commercial Service Delivery Manager, you will play a key role in evaluating commercial service operations, identifying opportunities for improvement, coordinating strategic initiatives, and providing data-driven recommendations that support departmental goals.

Working collaboratively with departmental leadership and operational teams, you will help ensure commercial service programs are efficient, responsive, financially responsible, and aligned with the County's commitment to service excellence.

WHAT YOU'LL DO

Drive Operational Excellence

• Evaluate commercial service delivery processes, operational performance, and productivity trends.
• Conduct management studies and operational analyses to identify opportunities for greater efficiency.
• Recommend improvements to policies, procedures, and resource utilization.

Strengthen Financial Performance

• Analyze operational costs, expenditures, billing activities, and financial reports.
• Identify cost-saving opportunities and recommend strategies to improve financial and operational effectiveness.
• Support departmental budget planning and resource allocation.

Lead Strategic Projects and Initiatives

• Coordinate special projects and operational improvement initiatives from planning through implementation.
• Assist with developing project goals, timelines, and resource requirements.
• Evaluate program effectiveness and recommend enhancements to service delivery.

Build Partnerships and Improve Customer Service

• Collaborate with internal departments, operational leadership, service providers, and community stakeholders.
• Research and assist in resolving complex service-related concerns.
• Promote coordination and communication across departmental functions.

Support Strategic Decision-Making

• Prepare operational reports, performance analyses, and recommendations for departmental leadership.
• Assist with long-range planning and strategic initiatives.
• Monitor relevant operational requirements and support compliance efforts.

Minimum Qualifications:

Master's degree in Public/Business Administration, a field related to assigned operation, or equivalent technical experience and certification; five years of progressively responsible experience in area of assignment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: None.